# The AI receptionist for marketing agencies that qualifies leads before you get on the call

An AI receptionist for marketing agencies answers your phone while your team is heads-down on client work. It asks prospects what they need, such as SEO, paid ads, social or a new website, along with their industry, timeline and budget range, then books a discovery call. Current clients get routed to their account manager.

## Why marketing agencies miss calls

- **Your team is always in meetings:** Strategists, designers and account managers spend their days on client calls and in production. When a new prospect calls the main line, there is often nobody free to pick up.
- **Too many unqualified calls:** Your main number gets vendor pitches, job seekers, and businesses with no budget for your services. Sorting all of them from real prospects costs senior time that should be going to paying clients.
- **Inbound leads cool fast:** A business owner who finds your agency and calls is comparing options that same day. If they reach voicemail, they book a call with the next agency on their list.

## Calls Vocenya answers for marketing agencies

- New prospects asking about services
- Current clients asking for their account manager
- Website and SEO inquiries
- Paid advertising questions
- Vendor and partnership pitches
- Job applicants
- Referrals from other clients

## How does an AI receptionist help marketing agencies close more clients?

It answers every inbound call in your agency’s name and runs the first-call qualification your team would do. It asks which services the caller wants, what industry they are in, their timeline, and a budget range if you want it to. Qualified prospects get a discovery call booked into Google Calendar or Microsoft 365 with the right person, and you get a summary by text or email. Your senior people only get on calls worth their time.

## Can an agency answering service screen out vendors and job seekers?

Yes. You tell the assistant how to handle each type of caller. Vendors can be asked to send an email to an address you choose. Job applicants can be pointed to your careers page. Businesses below your minimum budget can be told politely that the agency may not be the right fit and, if you like, given a lower-cost option you offer. You still receive summaries so you can see every call.

## How are current client calls handled?

The assistant asks for the caller’s name and company, then warm transfers them to their account manager or takes a detailed message. The account manager sees the summary before picking up, so the client does not have to explain the issue twice. If a client says something is urgent, like a site being down or an ad campaign spending wrong, the assistant can mark it urgent and try the backup contact.

## Can the AI also answer our website chat?

Yes. Website live chat uses the same business knowledge as the phone assistant. It answers visitor questions, captures leads with the same qualifying questions, and hands chats to your team when needed. Live chat is included on Growth and Pro plans and is a $49 a month add-on on Value and Starter. Every chat produces the same kind of summary as a phone call, so your team sees all inbound leads in one place.

## Frequently asked questions

### Can the AI ask about budget?

Yes, if you want it to. You can have it ask for a monthly budget range or a project range, and set a minimum below which it politely explains the agency may not be the right fit. Many agencies find this saves the most senior time.

### Can it book discovery calls with different team members?

Yes. You can route by service or industry, for example SEO prospects to one strategist and healthcare clients to another. The assistant books into that person’s Google Calendar or Microsoft 365 calendar and sends them the summary. Each person walks into the call knowing what the prospect wants.

### Does it tell callers it is an AI?

Yes. It identifies as your agency’s virtual assistant. You choose whether it says so at the start of every call or only when asked. It never pretends to be a person, and callers can ask for a human transfer at any time.

### Does it work with our existing number?

Yes. You can keep your current number by forwarding it to Vocenya, or get a new local number. GH Phone adds business lines, texting and a browser softphone for your team at $25 per user per month if you want it.

### How quickly can we set it up?

Enter your agency’s website and Vocenya builds a first version in about 20 seconds. You then edit the qualifying questions, routing and answers before it takes real calls. You can test it at vocenya.com, where it calls your phone, and every plan has a 14-day free trial.

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Source: https://vocenya.com/industries/marketing-agencies
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing