# The AI receptionist for massage therapists who can’t pick up mid-session An AI receptionist for massage therapists answers your phone while your hands are busy with a client. It books Swedish, deep tissue and prenatal sessions into Google Calendar or Microsoft 365, explains your cancellation policy and what to expect at a first visit, and texts you a summary, so your sessions stay quiet and uninterrupted. ## Why massage therapists miss calls - **You work alone and can’t answer:** Many massage therapists run a solo practice. During a 90-minute session the phone is on silent, and by the time you check it, the person who wanted a same-day appointment has already booked with someone else. - **Returning calls between clients:** You have ten minutes to change linens, wash up and greet the next client. Trying to return three voicemails and play phone tag in that window means someone always waits. - **Late cancellations cost a full hour:** When a client cancels by text at the last minute, or just doesn’t come, that is an hour you cannot sell. Clients need an easy way to cancel early so you can offer the slot to someone else. ## Calls Vocenya answers for massage therapists - Booking a 60 or 90-minute session - Questions about deep tissue, sports or prenatal massage - First-visit questions and what to wear - Rescheduling and cancellation policy - Gift certificate questions - Package and series pricing ## How does an AI receptionist help massage therapists book more sessions? Most of your working day is spent in a session with the phone off. The AI answers every call while you work, checks your calendar in Google Calendar or Microsoft 365 and books the session length the client wants. New clients get a time right away instead of a voicemail. After the call, you get a text with the client’s name, what they want worked on and when they are coming. ## Can the AI answer questions about massage techniques? It answers from your website and the notes you give it, so it can describe the massage styles you offer, how long sessions run and what a first visit looks like. It does not give medical advice. If a caller asks whether massage is right for an injury or condition, the AI takes the question and passes it to you to answer personally. You decide exactly how it describes each technique, so clients hear your words, not generic ones. ## How does the AI reduce late cancellations? Clients can call at any hour to cancel or reschedule, and the AI books the new time and texts you that the old slot is open. It explains your cancellation window the same way every time. Appointment reminder calls give clients a chance to confirm or move their session a day ahead, while you still have time to fill the hour. Once the old slot is released on your calendar, the next caller looking for that time can book it. ## What if a caller wants to talk to the therapist directly? The AI can take the caller’s details and a short reason and text you right away, so you can call back between sessions. If you have a partner or front desk, it can warm-transfer the call to them. The caller knows exactly when to expect a callback instead of wondering if their message was heard. If you work with a partner therapist, callers who just want the soonest opening can be booked with whoever is free, and your summary shows which therapist has them. ## Frequently asked questions ### Can the AI book couples or back-to-back sessions? Yes. If you or your therapists keep calendars in Google Calendar or Microsoft 365, the AI can look for two therapists free at the same time for a couples session, or book two sessions in a row for friends who want to come together. ### Can clients tell the AI about pressure or areas to avoid? Yes. If a client mentions a preference, such as light pressure or avoiding their lower back, the AI notes it in the summary it sends you. That way you know before the client walks in. Returning clients’ notes help you remember what worked last time. ### Can the AI book mobile or in-home massages? Yes. It captures the client’s address and any access details along with the time, and you can give it rules about which areas you travel to. The summary includes the address so you can plan your drive. You can also set how much travel time to leave between visits. ### Does it collect payment or deposits? No. The AI does not take payments. It explains your policy, such as a deposit for first-time clients or a fee for late cancellations, and tells the caller how you collect it. Your summary notes when a deposit is still outstanding, so you can send your usual payment link. ### Can I try it before I commit? Yes. Every plan includes a 14-day free trial with no contract. You can also try it at vocenya.com, where the AI calls your phone so you can hear how it sounds before it answers real clients. Plans start at $49 a month for 250 AI minutes. --- Source: https://vocenya.com/industries/massage-therapists Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing