# The AI receptionist for med spas that books while you treat An AI receptionist for med spas answers every call and books injectables, laser treatments, facials and consultations while your injectors are with clients. It answers questions about your treatment menu, pricing and specials straight from your website, and sends questions about side effects or reactions to your clinical team. It never gives medical advice. ## Why med spas miss calls - **Leads call at night and on weekends:** Many med spa clients research treatments after work or on a Sunday afternoon. If they call and get voicemail, they book with the spa that answered or messaged back first, and the promotion you paid for brings business to someone else. - **Injectors should not answer phones:** In a small med spa, the nurse injector or aesthetician is often the person nearest the phone. Stepping out of a treatment room to quote laser hair removal packages is not a good use of a licensed provider’s time. - **Post-treatment calls need the right person:** A client calls about swelling after filler or redness after a laser session. That call has to reach your clinical team promptly, not sit in the same voicemail as someone asking about gift cards. ## Calls Vocenya answers for med spas - Botox and dermal filler bookings - Laser hair removal and skin resurfacing consults - Pricing, packages and membership questions - Specials and gift card inquiries - Post-treatment concerns for your clinical team - Rescheduling touch-up appointments ## How does an AI receptionist help med spas book more treatments? Med spa clients often decide quickly and book with whoever responds first. An AI receptionist answers every call on the first ring, day or night, shares the prices and specials from your website and books a consult or treatment on the spot. On the Pro plan, speed-to-lead calls people who fill out your web form within moments. Your team wakes up to booked appointments and summaries instead of voicemails from last night’s promotion. ## Can a med spa answering service quote prices? Yes, from the prices you publish. The AI reads your treatment menu, packages and current specials from your website and notes, and quotes them exactly as written. If you prefer to price injectables by consult, you can tell it to explain that and book the consult instead. It never promises results or recommends how many units someone needs. Those conversations belong with your injector during the consult. Clients get a straight answer on cost, and your injector still owns every treatment recommendation. ## How does the AI handle post-treatment concerns? It treats them as clinical calls. The AI takes the client’s first name, which treatment they had and what they are noticing, then transfers the call or texts your clinical team right away, based on your rules. It never tells a client whether a reaction is normal or what to do about it. If a caller describes trouble breathing, a severe allergic reaction or vision changes, the AI tells them to call 911. ## Do med spas need HIPAA mode? Med spas that provide medical treatments often handle health information, so many choose HIPAA mode with a signed BAA. It is a $150 monthly add-on that includes patient-safe texting and recordings kept in GH-controlled systems. The AI collects only what it needs to book, such as a first name and the treatment of interest. Your compliance decisions stay with you and your medical director. You review and edit everything it says before it answers a real client. ## Frequently asked questions ### Can the AI sell memberships and packages? It can explain the memberships and packages described on your website, answer common questions and book a consult or first treatment. It does not take payments. If a client is ready to buy, the AI can transfer them to your front desk or take their details for a callback. Your team gets a summary either way. ### Will it tell clients how much Botox they need? No. The AI never gives medical advice or recommends a dose or treatment plan. It can share your published pricing, such as a per-unit price, and book a consult where your injector assesses the client in person. That keeps clinical decisions with your licensed providers. ### Does it work with website chat too? Yes. Website live chat answers visitors from the same knowledge as the phone receptionist, captures leads and hands chats to your team. It is included on Growth and Pro, and a $49 monthly add-on on Value and Starter. Many med spa clients prefer to type their questions. ### Can it handle calls in Spanish or Russian? Yes. The AI speaks English, Spanish, Russian and Ukrainian today. Clients can ask about treatments, pricing and openings in any of those languages, and your team gets every summary in English. That helps spas serving multilingual neighborhoods reach more clients. ### Which plan works for a med spa? Growth at $249 a month adds calendar booking, warm transfers and recordings. Pro at $499 adds speed-to-lead calls for web inquiries and supports multiple locations. Both include website live chat and a 14-day free trial with no contract. You can cancel any time. --- Source: https://vocenya.com/industries/med-spas Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing