# An AI receptionist for mortgage brokers that answers while you are on the phone with lenders An AI receptionist for mortgage brokers answers every call from buyers, homeowners and real estate agents. It records whether the caller is buying or refinancing, the price range or loan amount, the property type and timeline, and books a call with a loan officer. It never quotes rates, never promises approval, and never gives financial advice. ## Why mortgage brokers miss calls - **Buyers call when they find a house:** A buyer who just saw the right house wants a pre-approval letter now, often on a weekend. If your phone goes to voicemail, their agent may send them to a lender who answers. - **You are on the phone all day:** Between lenders, underwriters, agents and borrowers, loan officers spend hours on calls. New inquiries ring while you are already on the line, and a missed call can mean a missed loan. - **Status calls from every side:** Borrowers, listing agents and attorneys all call to ask where a file stands before closing. Those calls matter, but they crowd out the new purchase and refinance leads that grow your business. ## Calls Vocenya answers for mortgage brokers - Pre-approval requests from buyers - Refinance inquiries - Real estate agents with new buyers - Borrowers checking on their file - Document upload questions - Rate questions - Calls from attorneys and title companies ## How does an AI receptionist help mortgage brokers close more loans? Most mortgage leads are time-sensitive: a buyer needs a pre-approval before an offer, or a homeowner has just decided to refinance. The assistant answers every one of those calls in your company’s name, collects the basics your loan officers want, such as purchase or refinance, price range, property type and timeline, and books a call into Google Calendar or Microsoft 365. It sends a summary right away, so your loan officer calls back prepared. ## Will the AI quote mortgage rates or promise approval? No. The assistant does not quote rates, payments or closing costs, does not say whether someone will qualify, and does not recommend one loan program over another. When callers ask, it explains that a loan officer will review their situation and offers a time to talk. It also does not collect Social Security numbers or other sensitive financial details on the call. Your loan officers handle all of that directly. ## Can a mortgage broker answering service handle agent calls? Yes. Real estate agents are some of your most valuable callers. The assistant recognizes when an agent is calling, asks whether it is about a new buyer or an existing file, and routes accordingly. New buyer referrals get intake and a booked call. Calls about an existing loan get a warm transfer to the loan officer or processor, or a detailed message that reaches them at once. Agents learn that your office always answers. ## How does it handle weekend and evening calls? Open houses happen on weekends, and that is when many buyers decide to call. The assistant answers 24/7 using a separate after-hours call flow you set. It can book Monday morning calls, or, if a buyer needs a pre-approval letter before an offer deadline, flag the call urgent and send it to the loan officer on duty. You decide how late and how often you want to be reached, and you can change it any time. ## Frequently asked questions ### Does the AI collect Social Security numbers? No. The assistant collects only basic information, such as name, contact details, purchase or refinance, price range and timeline. Sensitive details like Social Security numbers, income and account information are left for your loan officers to collect through your own secure process. ### Can it tell callers today’s rates? No. Rates depend on the borrower and change often, so the assistant never quotes them. It tells callers that a loan officer will go over current options and offers the earliest time to talk. That keeps rate conversations with licensed loan officers who can see the full picture. ### Can borrowers check on their loan status? The assistant takes the borrower’s name and question and sends it to the loan officer or processor right away, or warm transfers the call if you prefer. It does not look up loan status itself, so borrowers always get accurate updates from your team. ### Does it speak Spanish? Yes. The assistant speaks English, Spanish, Russian and Ukrainian today and can switch during the call. First-time buyers who prefer Spanish can explain their goals comfortably and get a call booked with the right loan officer. Your summary notes which language they used. ### Can we use it for several loan officers? Yes. You can set up routing for each loan officer, and the Pro plan at $499 includes multiple numbers and locations. Every plan has a 14-day free trial and no contract, so you can try it with your team first. --- Source: https://vocenya.com/industries/mortgage-brokers Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing