# The AI receptionist for movers that books surveys while your crews are on the road An AI receptionist for movers answers every call 24/7 in your company’s name. It captures the move date, pickup and drop-off addresses, home size, floors, elevators and special items like pianos, then books an in-home or video survey or sends you a quote request. Your dispatcher stops drowning in calls, and fewer moves slip to competitors. ## Why movers miss calls - **Quote requests come in all day and night:** People plan moves after work and on weekends, often calling several movers in one sitting. If your office is closed or your dispatcher is on another line, the caller moves on to the next company and books a survey there. - **Estimates need a long list of details:** Move date, flexibility, bedrooms, floors, elevator or walk-up, long carry, parking, packing, storage, piano, safe. Missing any of these means an inaccurate quote, an unhappy customer and a crew that runs over on moving day. - **Moving day calls cannot wait:** On the day of a move, customers call about arrival times, forgotten items and building access problems. Those calls land during the same hours new customers are calling for quotes, and both need an answer right away. ## Calls Vocenya answers for movers - Local move quote requests - Long-distance and interstate move inquiries - Packing and unpacking services - Storage questions - Piano, safe and specialty item moves - Office and commercial moves - Moving day arrival and status calls ## How does an AI receptionist help moving companies book more moves? People shopping for movers often call three or four companies in a row, then book with whoever gave them a clear next step. The receptionist answers every call 24/7, captures the full set of move details your estimator needs, and books an in-home or video survey into your calendar. Your office wakes up to booked surveys instead of voicemails, and your estimators walk into each survey with the addresses, floors, access and special items already noted. ## Can it handle peak moving season? Late spring through summer and the end of every month are when calls peak, especially around the first and the fifteenth. The receptionist handles many calls at the same time, so nobody waits on hold. You can tell it which dates are booked, and it can offer alternative dates or put customers on a waitlist, capturing their details so you can call if a date frees up. Cancellations happen, and a ready waitlist fills those gaps fast. ## How does it help on moving day? On moving day, customers call to ask when the truck is arriving, to add an item or to report a building problem. The receptionist can take those messages and text them to your dispatcher right away, or warm transfer urgent calls to your dispatcher or crew lead with the summary attached. That keeps your office line open for new quote requests while existing customers still get a fast answer. It also means your crew lead is not fielding sales calls while carrying a dresser down three flights of stairs. ## Can it answer questions about pricing and policies? Yes, from your website and the notes you provide. It can explain whether you charge hourly with a minimum, how travel time works, what packing costs, your deposit and cancellation policies, and what you do not move. It will never make up a price you have not given it. For binding quotes, it books the survey and lets your estimator give the number. That protects you from quoting a job by phone that turns out to have a long carry, a fourth-floor walk-up and a storage unit nobody mentioned. ## Frequently asked questions ### Can the AI receptionist give moving quotes? It can share general pricing, like hourly rates by crew size and minimum hours, if you give it that information. For accurate quotes, most movers prefer it to book a survey. You decide, and it gives every caller the same clear answer. ### Does it ask about NYC building requirements? Yes. You can have it ask whether the building requires a certificate of insurance, an elevator reservation or specific move hours, at both the pickup and delivery addresses. Those answers go into the summary, so your office can prepare paperwork ahead of time and your crew is not stuck waiting in the lobby. ### Can it handle long-distance move calls? It can capture origin, destination, move dates and home size, then book a survey or send you the lead. It does not quote interstate moves on its own, but it makes sure your estimator has everything needed to call back and give a proper estimate. ### Can it speak Russian or Ukrainian? Yes. It speaks English, Spanish, Russian and Ukrainian today. That helps in neighborhoods like Brighton Beach, Sheepshead Bay and parts of North Jersey where many families prefer Russian or Ukrainian. You still get the summary in English. Families making a big move appreciate hearing their own language. ### How much does it cost? Plans start at $49 a month. Movers who want survey booking and warm transfers to dispatch usually choose Growth at $249 a month, and multi-location companies choose Pro at $499. Every plan has a 14-day free trial and no contract. You can cancel any time. --- Source: https://vocenya.com/industries/movers Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing