# The AI receptionist for oil change shops that keeps the bays moving An AI receptionist for oil change shops answers your phone while your crew works the pit. It answers questions about hours, walk-ins, oil types and pricing from your notes, captures the vehicle and mileage, books appointments for customers who want a set time and texts your manager any call that needs a person. ## Why oil change shops miss calls - **Nobody can leave the pit to answer:** Your techs are under cars and topside checking fluids. Every time someone runs to the phone, the bay slows down, a customer waits longer and the line of cars outside gets longer. - **The same questions over and over:** Are you open Sunday? How long is the wait? Do you do synthetic? How much for a Tacoma? These calls are simple but constant, and they interrupt the fast service your shop is known for. - **Customers want certainty:** Busy commuters want to know they can get in and out before work. If they cannot reach you to check, they go to the shop whose phone gets picked up. ## Calls Vocenya answers for oil change shops - Hours and walk-in questions - Wait time questions - Synthetic versus conventional oil - Pricing by vehicle - Add-on services like wipers and filters - Appointment booking ## How does an AI receptionist help oil change shops? It keeps your crew in the bays. The AI answers the quick questions that come in all day, like hours, walk-in policy, oil types and prices from your notes, and books appointments for customers who want a guaranteed time. Anything more involved, like a warning light or a leak, is captured and texted to your manager. Your team keeps cars moving, and callers still get answers right away instead of hearing the phone ring out. ## Can it explain synthetic versus conventional oil? Yes, in plain language from your notes. It can explain that many newer vehicles call for synthetic, that the owner’s manual is the best guide and what each option costs at your shop. It does not push upgrades or make claims about engine life that you have not approved. Customers leave the call with a clear choice and a time to come in, and your techs do not have to repeat the explanation at the window. ## Can it upsell add-on services? It can mention services you choose, like wiper blades before winter, cabin air filters or tire rotations, when it fits the conversation. You control what it offers and when, so it never sounds pushy or reads a script of extras to every caller. Every add-on the caller agrees to is listed in your summary, so your tech knows to have the parts ready when the car pulls in and the visit stays quick. ## What does it do with calls about bigger problems? If a caller mentions a check engine light, a leak, a grinding noise or brakes, the AI captures the vehicle and symptoms and follows your instructions. It might book an inspection if you do that work, share the number of a partner repair shop, or text your manager to call back. It does not diagnose problems or suggest the car is safe to drive. Your manager decides what happens next, with the caller’s details already in hand. ## Frequently asked questions ### Can it tell callers the current wait time? It cannot see your bays. You can add typical wait times by time of day to its notes, like shorter waits mid-morning, and the AI shares those as estimates. Booking an appointment is the easiest way to avoid a wait. ### Can it quote prices for different vehicles? Yes, from the prices you list. Many shops set prices by oil type and capacity, with trucks and some European cars costing more. The AI asks for the vehicle and quotes the matching range, then offers to book a time so the customer knows the price before pulling in. ### Does it speak Spanish, Russian or Ukrainian? Yes. The AI speaks all four languages today and switches when the caller does. Your manager gets the summary in English, with the vehicle, oil type and appointment time clearly listed, so the right oil is ready when the customer pulls in. ### Can it handle more than one location? Yes. On the Pro plan you can set up multiple numbers and locations, each with its own hours, prices and services. Callers hear only the details for the shop they called, and each manager gets summaries for their own location only. ### How much does a quick lube answering service cost? Plans start at $49 a month with 250 AI minutes. Growth at $249 adds calendar booking and warm transfers. Pro at $499 supports multiple shops with separate numbers. Every plan has a 14-day free trial and no contract, and you can cancel any time. --- Source: https://vocenya.com/industries/oil-change-shops Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing