# The AI receptionist for optometrists and eye care practices An AI receptionist for optometrists answers every call to your practice, books comprehensive eye exams and contact lens fittings, and answers questions about hours, frame brands and the vision and medical plans listed on your site. Calls about sudden vision changes or eye injuries go to your doctors right away, and the AI never gives medical advice. ## Why optometrists miss calls - **Glasses status calls clog the line:** Patients call to ask whether their glasses or contacts are ready. Each call means someone stops helping a patient choose frames to go check an order, while the next caller waits on hold. - **Vision plan confusion:** Callers want to know whether you take their vision plan, whether it covers contacts and how often they can get new frames. The front desk ends up explaining benefits over the phone instead of helping people in the store. - **Eye emergencies need fast routing:** A patient who suddenly sees flashes and floaters or gets something in their eye needs to reach a doctor quickly. That call cannot sit in voicemail behind a dozen questions about Saturday hours. ## Calls Vocenya answers for optometrists - Annual eye exam scheduling - Contact lens fittings and reorders - Glasses and contacts order status - Vision plan and medical insurance questions - Red eye, injury and sudden vision change calls - Kids’ eye exams before school ## How does an AI receptionist help optometrists book more eye exams? People often book eye exams on impulse, when they realize their prescription is old or their benefits reset. If they call and nobody answers, they book at a chain or another practice. An AI receptionist answers every call, including evenings and weekends, and books exams and contact lens fittings into your calendar. Your team gets a summary of each booking with the patient’s first name, reason for the visit and vision plan. Nobody has to return a pile of voicemails first thing Monday. ## Can an eye doctor answering service handle order status calls? The AI takes the patient’s first name and what they ordered and sends your team a message to follow up, so staff can check orders in batches instead of stopping each time the phone rings. If you want, the AI can also share general turnaround information from your website. Patients get a friendly answer right away, and your optical team stays with the people choosing frames. Fewer interruptions also means fewer mistakes on the orders your team is working on. ## How are eye emergencies handled? You set the rules. When a caller mentions sudden vision loss, flashes and floaters, a chemical splash or an eye injury, the AI can transfer them to your office or on-call doctor, or tell them to go to an emergency room or call 911 when your rules say so. It does not give medical advice or tell a patient that a symptom can wait. Your doctors get a summary of each of these calls right away. ## Can the AI explain vision plan benefits? It can say whether a plan appears on the list published on your website, and it can share general policies you list, such as bringing your insurance card. It does not verify benefits or quote allowances. When a patient wants specifics, the AI takes their first name and plan and flags it for your team. Optometry practices can add HIPAA mode with a signed BAA for $150 a month. That adds patient-safe texting and recordings kept in GH-controlled systems. ## Frequently asked questions ### Can the AI reorder contact lenses? The AI can take a reorder request with the patient’s first name and the brand they wear, then send it to your team to process. It does not check prescriptions or place orders itself. If a prescription has expired, your staff can offer an exam when they call back. ### Does it work for a practice with an optical shop? Yes. The AI can answer questions about frame brands, optical hours and repairs from your website, and route exam calls and optical calls differently. That way your optician and your front desk each get the requests that belong to them. ### Will it tell patients if their symptoms are serious? No. The AI never gives medical advice. It follows your routing rules for eye symptoms, transfers or notifies your doctors, and tells callers to call 911 or go to an emergency room when your rules call for it. Your doctors make every clinical decision. ### Can it book both locations of our practice? Yes. The AI can share each location’s hours and book into the right calendar. For practices with several offices and numbers, the Pro plan at $499 a month includes multiple numbers and locations. Each office can get its own call summaries. ### How do I try it? Enter your website and Vocenya builds a draft receptionist in about 20 seconds from your hours, services and plan list. You edit it, then test it at vocenya.com, where it calls your phone. Every plan includes a 14-day free trial. --- Source: https://vocenya.com/industries/optometrists Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing