# The AI receptionist for oral surgeons and their referrals An AI receptionist for oral surgeons answers every call to your practice and books consultations for wisdom teeth, extractions and implants as referrals arrive. It answers questions about hours, locations and insurance listed on your site, and follows your post-op rules, sending concerns to your on-call surgeon or clinical team instead of giving medical advice. ## Why oral surgeons miss calls - **Referrals that never turn into consults:** A general dentist sends a patient for an extraction and tells them to call you. If the patient reaches voicemail on their first try, the referral can stall for weeks, and the referring office wonders why their patient was never seen. - **Post-op calls at 10pm:** Patients recovering from third molar extractions call at night about bleeding, swelling and pain. Those calls need to reach the right clinician quickly, and a generic answering service reading a script does not know your protocol. - **Surgery day is not phone day:** On surgery days your team is prepping rooms, monitoring sedation recovery and discharging patients with their escorts. Phones ringing in the background pull staff away from the patients who need them most. ## Calls Vocenya answers for oral surgeons - Referral consults for wisdom teeth - Dental implant and bone graft consults - Post-operative concerns after surgery - Pre-surgery questions about arrival time and escorts - Insurance and referral paperwork questions - Rescheduling surgery or follow-up visits ## How does an AI receptionist help oral surgeons keep referrals moving? Referrals are the lifeblood of an oral surgery practice. An AI receptionist answers every referral call, captures the patient’s first name, the reason and the referring office, and books the consultation while the patient is ready to act. Your team gets a summary right away so they can request images and send a thank-you to the referring dentist. Fewer referrals stall on voicemail, and referring offices hear their patients were seen quickly. ## How are post-op calls handled after hours? You write the post-op rules, and the AI follows them. It asks the patient what they are noticing and when their surgery was, then routes the call: warm transfer to the on-call surgeon, a text to your clinical team or a callback request. The AI does not tell patients how to manage bleeding or medication. If a caller reports trouble breathing, uncontrolled bleeding or other emergency signs, it tells them to call 911. ## Can it answer pre-surgery questions? It can answer the logistics patients call about, using the instructions on your website and in your notes: arrival time, where to park, bringing an escort, and what paperwork to bring. Anything clinical, such as whether to take a medication the morning of surgery, goes to your team. That keeps the front desk free on surgery days while making sure every clinical question reaches a clinician who knows the patient’s case. Patients get a quick answer on the practical details, and your team is not interrupted to repeat parking directions between procedures. ## Is an AI answering service appropriate for a surgical practice? Yes, when it is set up with clear limits. Oral surgery practices can add HIPAA mode with a signed BAA for $150 a month, which includes patient-safe texting and recordings kept in GH-controlled systems. The AI collects only what is needed to book or route a call, such as a first name and the reason for the call. It identifies itself as a virtual assistant, never gives medical advice and hands every clinical question to your surgeons or nursing staff. ## Frequently asked questions ### Can the AI page our on-call surgeon? The AI can warm transfer after-hours calls to the on-call surgeon’s phone or text them the call summary, based on the rules you set. You can choose which kinds of calls ring through at night, which go to a text summary and which can wait for a morning callback from your clinical team. ### Will it tell patients what medication to take? No. The AI never gives medical advice or medication guidance. It collects the patient’s first name and concern and routes it to your clinical team or on-call surgeon, who can give the patient real guidance. Callers describing an emergency are told to call 911. ### Can it take calls from referring dental offices? Yes. Referring offices can call to schedule a patient or ask a logistics question. The AI captures the office name, the patient’s first name and the reason, then books or passes the request to your team, so your referral coordinator has everything in one message. ### Do you integrate with our practice software? The AI books into Google Calendar and Microsoft 365/Outlook calendars on Growth and above. For other systems, it sends your team a text or email summary the moment each call ends, with the patient’s first name, reason and requested time, so staff can enter the appointment. ### How much does it cost? Plans start at $49 a month. Oral surgery practices usually choose Growth at $249 for calendar booking, warm transfers and recordings. HIPAA mode with a signed BAA is a $150 monthly add-on. Every plan has a 14-day free trial and no contract. --- Source: https://vocenya.com/industries/oral-surgeons Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing