# An AI receptionist for orthodontists that books every consult An AI receptionist for orthodontists answers every call to your practice and books new-patient consultations while parents are still interested. It reschedules adjustment visits around school and sports, answers questions about braces, clear aligners and payment options listed on your site, and sends broken brackets and poking wires to your team with a summary. ## Why orthodontists miss calls - **Parents call after school pickup:** Most parents call about a consult between 3 and 6pm, right when your clinic floor is full of adjustment patients. If the phone rings out, the parent often books a consult with the practice down the road that picked up. - **Adjustment schedules keep shifting:** Teens have practices, games, finals and summer camps. Every reschedule is a phone call, and those calls pile up on your treatment coordinator when she should be walking a family through a treatment plan. - **Broken brackets on the weekend:** A bracket pops off during Saturday soccer or a wire starts poking a cheek. Parents want to know whether it can wait. Without an answer, they worry, leave long voicemails and sometimes head to an urgent care that cannot help. ## Calls Vocenya answers for orthodontists - Free consultation requests from parents - Adult clear aligner inquiries - Adjustment appointment reschedules - Broken brackets and poking wires - Payment plan and insurance questions - Lost retainer and replacement requests ## How does an AI receptionist help orthodontists convert more consults? A consult call is a family deciding where to spend a significant amount on treatment. The first practice that answers, explains the next step and offers a time usually gets the visit. An AI receptionist answers every consult call, including the ones that come in during your busiest clinic hours, explains what happens at the first visit using your own website, and books it on the spot. Your treatment coordinator starts the day with a list of booked consults instead of a list of voicemails to return. ## Can an orthodontic answering service handle broken brackets? Yes, by routing them the way you choose. The AI asks what happened, whether anything is causing pain and whether the patient can wait. Then it follows your rules: book the next repair slot, text your on-call team or transfer the call. It does not tell a parent how to fix the appliance. If a caller describes a serious injury or trouble breathing, the AI tells them to call 911. ## How does it handle all the adjustment reschedules? Rescheduling is one of the most common calls an orthodontic office gets. With calendar booking on the Growth plan and above, the AI offers the next open adjustment slots, moves the appointment in Google Calendar or Microsoft 365 and texts your team what changed. Parents can reschedule during a lunch break, from the sidelines of a game or late at night after homework is done. Your coordinators stay focused on the patients in the chair and the families sitting down for treatment conversations. ## Does it work for adult clear aligner leads? Adults researching clear aligners often call in the evening or submit a web form. The AI answers those calls with the information on your site and books a consult. On the Pro plan, speed-to-lead calls new web inquiries within moments, while the person is still comparing practices. Website live chat can answer the same questions for visitors who prefer to type, and it hands the conversation to your team when someone is ready to talk about starting treatment. ## Frequently asked questions ### Can the AI explain our treatment options? It can share what your website and notes say about braces, clear aligners and the consult process, in plain language. It does not recommend a treatment or say whether a child needs braces. Those questions are for the doctor at the consult, and the AI books that visit for the family. ### What if a parent wants to talk to a person? The AI can warm transfer the call to your front desk or treatment coordinator, or to a trained GH Live agent as an add-on from $3.50 per call. The person picking up sees the AI’s summary, so the parent does not have to repeat themselves. ### Can it send our intake forms? Yes. After booking, the AI can text the caller a link to your intake forms or your new-patient page. With HIPAA mode with a signed BAA, texting is patient-safe. The AI itself only collects what it needs to book, like a first name and the reason for the visit, and your team handles the rest. ### Does it handle calls in Spanish or Russian? Yes. The AI receptionist speaks English, Spanish, Russian and Ukrainian today. Parents can book a consult or reschedule an adjustment in their preferred language, and your team receives the summary in English, ready to act on first thing the next morning. ### Which plan fits an orthodontic office? Most orthodontic practices want Growth at $249 a month, which adds calendar booking, warm transfers and recordings with 1,000 AI minutes. Practices with several locations or heavy web advertising often choose Pro at $499 for speed-to-lead and multiple numbers. All plans include a 14-day free trial. --- Source: https://vocenya.com/industries/orthodontists Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing