# AI intake for personal injury lawyers, answered the moment the phone rings AI intake for personal injury lawyers answers every call to your practice, including nights and weekends. It records when and where the accident happened, the type of injury, whether the caller got medical treatment, and who else was involved, then books a consultation or transfers the call. It never gives legal advice or estimates case value. ## Why personal injury lawyers miss calls - **Accident calls come at all hours:** Crashes, falls and job site injuries do not follow office hours. Someone calling from an emergency room waiting area on a Saturday night will not leave a voicemail. They call the next number they saw on a billboard. - **Intake calls run long:** A proper personal injury intake takes time: date, location, injuries, treatment, insurance, police report, witnesses. When your intake team is on one call, the next injured caller is waiting or hanging up. - **Many calls are not viable cases:** Property damage only, expired incidents, and matters you do not handle all land on the same line. Your team spends real time on callers who will never become clients before reaching the ones who might. ## Calls Vocenya answers for personal injury lawyers - Car and truck accident injuries - Slip and fall incidents - Construction and workplace injuries - Dog bites - Existing clients checking on their case - Medical providers and insurers calling - Property damage only calls ## How does AI intake for personal injury lawyers work? The assistant answers in your firm’s name and walks the caller through the questions your intake team would ask first. You set the list: incident date and location, how it happened, injuries, medical treatment, police or incident report, insurance information, and the names of other people involved. It writes everything into a summary that reaches you by text or email as soon as the call ends. From there it can book a consultation in Google Calendar or Microsoft 365, or warm transfer a strong lead to your intake team or an attorney while the caller is still on the line. ## Can an AI answering service qualify personal injury leads? It can sort calls using the rules you give it. If you only take matters with physical injury, it asks about injuries and treatment early. If you do not handle workers’ compensation or medical malpractice, it can say so politely and move on. It does not decide whether someone has a case or tell them what their claim is worth. It simply routes the calls that match your criteria to your people fastest and records the rest, so nothing is lost. ## What does the AI say when a caller asks what their case is worth? It tells them that only an attorney can evaluate a claim after reviewing the facts, and offers to set up a consultation or transfer them to someone at the firm. It will not estimate settlements, promise results, or describe your fee arrangement unless you give it approved language to share, such as the fact that consultations are free. This keeps the call focused on getting the facts to your attorneys. ## Can it handle Spanish-speaking injury callers? Yes. The assistant speaks English, Spanish, Russian and Ukrainian today and can switch to the caller’s language during the call. Your summary still arrives in a readable format for your team. For personal injury firms that advertise in Spanish across northern New Jersey or the Bronx and Queens, that means those callers get a full intake instead of a hurried message. If a Spanish-speaking caller asks for a person, the assistant can warm transfer them to a bilingual member of your team. ## Frequently asked questions ### Will the AI tell a caller they have a case? No. It collects facts and schedules consultations but does not evaluate claims, predict outcomes or estimate value. When asked, it explains that an attorney needs to review the matter and offers a consultation or a transfer. You control the wording it uses. ### Can the AI transfer hot leads to my phone? Yes. You decide which calls get transferred live, for example recent accidents with medical treatment. The assistant warm transfers to your intake team or attorney, and the person who picks up sees the AI’s summary, so the caller does not have to repeat the story. ### What if nobody at the firm can take a transfer at night? You can add GH Live, a trained human agent who takes over the call with the AI’s summary in front of them. It is an add-on from $3.50 per call. Or the assistant can book a consultation for the next morning and send you the full intake right away. ### Does it record calls for our intake file? Growth and Pro plans include call recordings, and transcripts and summaries are available depending on your plan. Every call produces a written summary sent by text or email. Check your state’s call recording notice rules and set the greeting accordingly. ### How fast can we get it running? Enter your firm’s website and Vocenya builds a first version of the receptionist in about 20 seconds. You then edit the intake questions, practice areas and transfer rules before it answers any real calls. You can test it at vocenya.com, where it calls your phone. --- Source: https://vocenya.com/industries/personal-injury-lawyers Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing