# An AI receptionist for plastic surgeons that treats every inquiry with care An AI receptionist for plastic surgeons answers every consultation inquiry promptly and discreetly. It shares information about your procedures, consult fees and financing from your website, books consultations with your patient coordinator and routes post-operative calls to your clinical team or on-call surgeon. It never gives medical advice or promises results. ## Why plastic surgeons miss calls - **High-value inquiries that go cold:** Someone considering surgery may research for months, then finally call on a Tuesday night. If that call reaches voicemail, the moment can pass, and they may book a consult with another surgeon whose office answered the phone. - **Callers want discretion:** Many prospective patients are private about their plans. They want a calm, professional answer without being put on hold at a busy front desk where other patients can overhear the conversation. - **Post-op calls on nights and weekends:** Patients recovering from surgery call with questions about drains, swelling or discomfort at all hours. Those calls must reach your clinical team or on-call surgeon quickly and consistently, every night of the week. ## Calls Vocenya answers for plastic surgeons - Consultation requests for breast, body and facial procedures - Consult fee and financing questions - Before-and-after photo and procedure information requests - Post-operative concerns for clinical staff - Pre-surgery logistics like arrival times and escorts - Non-surgical treatment bookings ## How does an AI receptionist help plastic surgeons book more consultations? A consultation call often follows months of research. An AI receptionist answers it right away, at any hour, explains how your consults work using your own website and books the visit on your coordinator’s calendar. Your coordinator receives a summary with the caller’s first name, the procedure they asked about and any questions about fees or financing. Instead of calling back a voicemail days later, your team starts the relationship with a booked consult. ## Can a plastic surgery answering service be discreet? Yes. The AI speaks calmly and professionally and asks only for what it needs, such as a first name and the procedure of interest. Nobody overhears the conversation at a front desk, and callers can ask questions without feeling rushed. The AI identifies itself as your practice’s virtual assistant and never pretends to be a person. You decide how it greets callers and what it says about each procedure. Callers can also ask for a person at any time. ## How are post-operative calls handled? You set the rules, and the AI follows them every time. It takes the patient’s first name, their procedure and surgery date and the concern, then transfers the call to your on-call surgeon or clinical line or texts them the summary. It never tells patients whether swelling or pain is normal. If a caller describes trouble breathing, chest pain or other emergency signs, the AI tells them to call 911. ## Does it handle patient information safely? Plastic surgery practices can add HIPAA mode with a signed BAA for $150 a month. That includes patient-safe texting and keeps recordings in GH-controlled systems. The AI is set up to collect only a first name and the reason for the call. It does not promise outcomes, discuss other patients or give medical advice. Every clinical question goes to your surgeon or nursing staff. You review and edit its answers before it ever speaks to a prospective patient. ## Frequently asked questions ### Will the AI discuss results or show photos? The AI can point callers to the before-and-after gallery on your website and describe procedures using your published information. It never promises results or says whether someone is a good candidate. That conversation happens with the surgeon at the consultation. ### Can it transfer calls to our patient coordinator? Yes. The AI can warm transfer to your coordinator when they are available, or book the consult and send a summary when they are not. A trained GH Live agent is also available as an add-on from $3.50 per call. ### Does it give pre-op or post-op instructions? It can repeat logistics you provide, such as arrival time, parking and bringing an escort. It does not give medical instructions about medication, wound care or activity. Those questions go to your clinical team or on-call surgeon, following the routing rules you set. ### Can it answer in other languages? Yes. The AI speaks English, Spanish, Russian and Ukrainian today. Prospective patients can ask about consults and financing in any of those languages, and your coordinator gets the summary in English. That helps you reach patients across the metro area. ### Is there a free trial? Yes. Every plan includes a 14-day free trial with no contract. Enter your website, Vocenya builds a draft receptionist in about 20 seconds, and you review everything it says before it answers a real call. Nothing changes with your current phone number. --- Source: https://vocenya.com/industries/plastic-surgeons Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing