# The AI receptionist for property management that sorts real emergencies from routine calls An AI receptionist for property management answers tenant, owner and prospect calls 24/7 in your company’s name. It triages after-hours maintenance requests, sends true emergencies like flooding or no heat to your on-call person right away, logs routine repairs for the morning and answers leasing questions from your listings. ## Why property management companies miss calls - **The 2am call that is a clogged sink:** Your on-call manager gets woken up for a dripping faucet, then sleeps through the burst pipe an hour later. Without triage, every after-hours call feels urgent, sleep suffers and burnout follows. - **Leasing calls land during maintenance chaos:** While your office is juggling a boiler outage, prospects calling about the vacant two-bedroom go to voicemail. Every day a unit sits empty costs the owner rent, and prospects rarely leave messages. - **Tenants call the office for everything:** Rent balances, parking permits, package rooms, lockouts, noise complaints. The same questions come in every day and pull your staff away from inspections, turnovers, vendor scheduling, lease renewals and owner reporting. ## Calls Vocenya answers for property management companies - After-hours maintenance emergencies - Routine repair requests - Leasing and availability inquiries - Lockouts - Rent payment and portal questions - Owner calls about their properties ## How does an AI receptionist handle after-hours maintenance for property managers? It asks the triage questions your team would ask and follows the rules you set. Active leaks, no heat in winter, gas smells, sewer backups and lockouts can go straight to the on-call phone as a warm transfer. A running toilet or a broken cabinet hinge is logged with the unit number, a description and the best time to enter, then texted to your office for the morning. Your on-call staff only get woken up for calls that need them. ## Can it answer leasing inquiries and book showings? Yes. The AI answers questions about available units from your website and notes, including rent, move-in dates, pet rules, parking and laundry. It asks prospects about their move date, household size and budget, then books a showing into your leasing agent’s Google Calendar or Outlook calendar. You get a text with every qualified prospect, so vacant units keep getting shown even when your office is buried in work orders and turnovers. ## What about calls from owners and vendors? Owners calling about a repair estimate or a monthly statement can be recognized by what they say and routed to their portfolio manager, or captured in a detailed message if that manager is out. Vendors confirming a job or asking for access get their details logged. Each call type can follow a different flow during business hours and after hours, which you set up once and adjust any time as your portfolio changes. ## Does it replace our maintenance software? No. It sits in front of your phone line and sends every request to you by text or email with the tenant name, unit, issue and urgency, so your team can enter it into whatever system you already use. The value is that nothing gets lost in a voicemail box and emergencies reach a person immediately. Call recordings and transcripts are available on the Growth plan and above, which helps when a tenant disputes what was reported. ## Frequently asked questions ### Who decides what counts as a maintenance emergency? You do. During setup you list the issues that should reach your on-call person immediately, such as flooding, no heat, gas odors, fire damage or a unit that cannot be secured. Everything else is logged for business hours. You can change the list any time, for example adding no air conditioning during a summer heat wave. ### Can emergencies ring more than one person? Yes. Warm transfers can go to an on-call rotation of team phones, and with GH Phone you can route calls to different staff for different buildings. If the first person does not answer, the call can move to a backup. The transferred person sees the AI’s summary, so the tenant does not have to explain twice. ### Does it work for tenants who speak Spanish, Russian or Ukrainian? Yes. The AI speaks English, Spanish, Russian and Ukrainian today and switches to the tenant’s language on the call. This helps in buildings where many residents are more comfortable in another language, and your summary still arrives in English with the unit and issue clearly listed. ### Can a live person take over difficult calls? Yes. With the GH Live add-on, from $3.50 per call, a trained human agent can take over when a tenant is upset or the situation is unclear. The agent sees the AI’s notes and can then reach your on-call staff or log the request, so the tenant never repeats the story. ### How much does a property management answering service like this cost? Plans start at $49 a month. Growth at $249 includes 1,000 minutes, calendar booking, warm transfers and recordings, which suits most management offices. Pro at $499 adds multiple numbers and locations for larger portfolios. Every plan includes a 14-day free trial with no contract, and you can cancel any time. --- Source: https://vocenya.com/industries/property-management Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing