# The AI receptionist for therapists who are always in session An AI receptionist for therapists answers your phone while you are in session. It responds to new client inquiries, shares your specialties, fees and the insurance you list on your site, and books free phone consultations. It never offers counseling or clinical advice, and it gives anyone in crisis the 988 Suicide and Crisis Lifeline and 911. ## Why therapists and counselors miss calls - **You cannot pick up during a session:** Therapists spend most of the day with the door closed and the phone silenced. Prospective clients who finally work up the courage to call often reach voicemail, and many will not leave a message. - **Returning calls eats your breaks:** The ten minutes between sessions go to returning inquiries, many of which turn out to be people looking for a specialty you do not offer or insurance you do not take. - **A crisis call on voicemail is a risk:** Occasionally someone in crisis calls a practice number. A voicemail greeting cannot respond to what they say, and you need every caller in danger to hear clearly where to get immediate help. ## Calls Vocenya answers for therapists and counselors - New client inquiries and fit questions - Free phone consultation bookings - Fees, sliding scale and out-of-network questions - Insurance accepted and superbill questions - Existing clients rescheduling sessions - Couples and family therapy inquiries ## How does an AI receptionist help therapists fill their caseload? Reaching out for therapy is hard, and people often call only once. An AI receptionist answers every inquiry warmly, shares your specialties, approach and fees from your website and books a consultation call on your calendar. You come out of session to a booked consult and a short summary with the person’s first name and what they are looking for. People who are not a good fit learn that right away and can keep searching. That saves you both time. ## What does the AI do if a caller is in crisis? The AI does not provide counseling or assess risk. If a caller says anything suggesting they may harm themselves or others, or that they are in danger, it gives them the 988 Suicide and Crisis Lifeline, which they can call or text, and tells them to call 911 for an emergency. You choose whether it also transfers the call to you or notifies you immediately with a summary. The response is the same every time, day or night. ## Can an answering service for therapists handle insurance questions? It answers the questions you have already answered on your website: whether you are in network with a plan, whether you offer a sliding scale and whether you provide superbills. It does not check anyone’s benefits. When a caller needs more detail, the AI captures their first name and question for you to follow up during your next break or at the end of the day. Callers learn the basics right away, and you only return the calls that are likely to become clients. ## Is an AI receptionist appropriate for a therapy practice? Yes, with the right limits. Therapy practices can add HIPAA mode with a signed BAA for $150 a month, which adds patient-safe texting and keeps recordings in GH-controlled systems. The AI identifies itself as a virtual assistant, collects only a first name and a brief reason for calling, and never asks for clinical details. It schedules and informs, and you do the therapy. You review and edit what it says before it goes live. ## Frequently asked questions ### Will the AI talk to clients about their problems? No. It keeps the conversation practical: availability, fees, specialties and booking. It asks only for a first name and a brief reason, never clinical history. If someone starts sharing more, it gently lets them know the therapist will talk with them during the consultation. ### Can existing clients reschedule with it? Yes. On Growth and above, the AI can move a session to another open slot on your Google or Microsoft 365 calendar and send you a summary of the change. You can also have it simply take the request so you confirm it yourself. ### I share an office with other therapists. Can it route calls? Yes. The AI can answer for a group practice, share each clinician’s specialties and book with the right person, or route a call to a specific therapist. Each clinician can receive their own summaries by text or email. Nobody has to sort a shared voicemail box. ### Does it speak Spanish, Russian or Ukrainian? Yes. The AI speaks English, Spanish, Russian and Ukrainian today. It can let callers know which of your clinicians offer sessions in their language, based on your website, and book a consultation with the right person. Your summaries arrive in English. ### How much does it cost for a solo practice? Value starts at $49 a month for 250 AI minutes, which suits many solo therapists. Starter at $99 adds lifelike Studio voices and a local number. HIPAA mode with a signed BAA is a $150 add-on. All plans include a 14-day free trial. --- Source: https://vocenya.com/industries/therapists-and-counselors Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing