# The AI receptionist for title companies that keeps closings moving An AI receptionist for title companies answers your main line 24/7. It takes new title orders and closing scheduling requests, answers general questions about your process and documents from your notes, routes status calls to the right closer or processor, and never gives out wire instructions, so callers get a quick, careful answer every time. ## Why title companies miss calls - **Status calls interrupt closings:** Buyers, sellers, lenders and agents all call to ask where a file stands. Your closers are sitting at the table with another transaction and cannot answer, and the messages pile up by afternoon. - **New orders wait in voicemail:** An attorney or agent calls to place a title order on a new contract. If they reach voicemail, they may send it to another agency they know will answer the phone right away. - **Wire fraud worries:** Callers ask for wiring instructions by phone, and fraudsters impersonate parties to a deal. Your staff need every call handled consistently, with no one pressured into sharing sensitive account details. ## Calls Vocenya answers for title companies - New title order requests - Closing scheduling - File status questions - Payoff and document questions from lenders - What to bring to closing - Wire instruction requests ## How does an AI receptionist help title companies? It takes the routine calls off your closers’ desks. The AI answers general questions about your process, such as what documents buyers and sellers need, what to bring to closing and how long a title search usually takes, based on your notes. New orders are captured with property address, parties, contract date and referring attorney or agent, then texted to your intake team. Status questions are routed to the right person. ## How does it handle wire instruction requests? You set a firm rule and the AI follows it on every call: it never provides wiring instructions or account numbers by phone, no matter who the caller says they are or how urgent they sound. It explains that your office shares wire details only through your verified process and routes the caller to their closer. Every request is noted in the summary, so your team knows who asked, when and on which file. ## Can it schedule closings? Yes. The AI can book closings on your Google Calendar or Outlook calendar, offering open times in your conference rooms or noting a mobile or attorney-office closing. It captures who will attend, whether anyone is signing under a power of attorney and whether a seller will be out of state. Your closer confirms the details and sends the formal notice to every party, and anything unusual, like a seller signing remotely, is flagged in the summary so nobody is surprised at the table. ## Can it route calls to different closers and processors? Yes. You can list your team members and what they handle, such as residential closings, commercial files, post-closing or lender relations. The AI asks for the property address or client name and warm transfers the caller to the assigned closer on Growth and above, or takes a detailed message when that person is at the table. The person who picks up sees the AI’s summary, so the lender or agent on the line does not have to explain the file again. ## Frequently asked questions ### Does the AI have access to our file system? No. It works from the notes you provide and captures details from callers. It does not look up file status or see commitments, payoffs or settlement statements. Status questions are routed to your team, who can answer them from your own production software. ### Can it take new orders after hours? Yes. It captures the property address, buyer and seller names, contract date, lender and referring professional, then texts or emails the order request to your intake team so it is ready first thing in the morning and the search can start without a callback. ### Will it tell callers it is a virtual assistant? Yes, when asked, or upfront if you choose. It never pretends to be human, which also helps set clear expectations about what it can and cannot share on a call, especially when someone is pressing for account details or file information. ### Does it support Spanish-speaking buyers? Yes. The AI speaks English, Spanish, Russian and Ukrainian today. Buyers can ask about the closing process, what identification to bring and how long closing takes in their own language, and your closer gets the summary in English with the property address and closing date. ### How much does a title company answering service cost? Growth at $249 a month includes 1,000 minutes, calendar booking, warm transfers and recordings. Pro at $499 adds multiple locations for agencies with more than one office. Every plan includes a 14-day free trial and no contract, and you can cancel any time. --- Source: https://vocenya.com/industries/title-companies Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing