# The AI receptionist for trucking companies that keeps dispatch focused on the road An AI receptionist for trucking companies answers every call to your office in your company’s name. It takes load and rate quote requests with lanes, dates and equipment, screens driver applicants, and routes urgent calls from drivers and customers to dispatch. You get a text summary of each call, so no load or lead slips through. ## Why trucking companies miss calls - **Dispatchers are buried in calls:** Your dispatchers are tracking trucks, rebooking appointments and handling breakdowns. Every call from a new shipper or a job applicant pulls them off the board, and some real freight opportunities end up in voicemail. - **Quote requests arrive incomplete:** A shipper calls about a load, but without origin, destination, pickup date, weight, commodity and equipment type, nobody can quote it. Chasing those details later slows your response and hands the load to a faster carrier. - **Recruiting calls never stop:** Driver applicants call at all hours asking about pay, home time and routes. They deserve a real answer, but answering each one by phone takes time away from running today’s freight. ## Calls Vocenya answers for trucking companies - Load and rate quote requests from shippers - Driver applicant calls about pay and home time - Customers asking about a shipment in transit - Drivers calling dispatch with problems on the road - Broker calls offering loads - Vendor, fuel and repair shop calls ## How does an AI receptionist help trucking companies win more freight? Shippers often call a few carriers for the same load and go with whoever quotes first. The AI receptionist answers every call right away and collects everything your team needs to price the load: lane, dates, equipment, weight, commodity, and any appointment or accessorial needs. Dispatch gets a clean text summary and can call back with a rate instead of starting a round of questions. Calls that come in while your dispatchers are on the phone with drivers no longer end up in voicemail. ## Can it route urgent driver calls to dispatch? Yes. You set the rules. A driver calling about a breakdown, an accident, a rejected load or a missed appointment can be warm transferred straight to dispatch or the on-call manager’s phone, with a summary of the problem visible before they answer. If no one picks up, the manager gets an immediate text with the driver’s name, truck number, location and issue, so the problem is not lost in a voicemail box overnight. ## Can it screen driver applicants? It can answer the recruiting questions you cover in your notes, such as the kind of runs you offer, home time and how to apply, then collect the applicant’s name, number, CDL class, years of experience and the position they want. Your recruiter gets a tidy list of applicants to call back. It does not make hiring decisions; it makes sure each interested driver gets a response and reaches the right person. ## Is there after-hours answering for trucking companies? Freight moves around the clock, but your office does not. The after-hours flow answers every call in your company’s name, takes quote requests for the morning, and sends true emergencies to whoever is on call. Customers asking about a delivery get their question logged and passed to dispatch. You start the day with a list of quotes to price and issues to follow up, instead of a string of voicemails. ## Frequently asked questions ### Can it give shippers a rate on the call? No. Rates depend on your market, equipment and capacity, so the receptionist collects the load details and your team quotes. That keeps pricing decisions with the people who know your lanes, while making sure every quote request is complete and reaches dispatch right away. ### Can it tell customers where their shipment is? It does not connect to tracking or load boards. It takes the customer’s name, reference or load number and question, and sends it to dispatch by text or email, or transfers the call if you prefer. Your team replies with the actual status. ### Does it speak Spanish, Russian or Ukrainian? Yes. It speaks English, Spanish, Russian and Ukrainian today. That helps with driver applicants and owner-operators who prefer one of those languages, and the summary you receive shows exactly what they asked about. You can also set the greeting to offer Spanish right away for driver recruiting lines. ### Can we keep our main office number? Yes. Forward your existing number to Vocenya, either full time, after hours or only when your team is busy. Shippers and drivers keep calling the number they already have saved. Many carriers forward only after hours, so the office team still answers during the day when they can. ### What if a caller needs a real person right away? You can warm transfer calls to dispatch, recruiters or managers, and whoever answers sees the summary first. You can also add GH Live, where trained human agents take transfers from $3.50 per call. You decide which calls always go to a person, such as an accident or a shipper with a hot load. --- Source: https://vocenya.com/industries/trucking-companies Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing