# An AI receptionist for urgent care clinics that frees your front desk An AI receptionist for urgent care clinics answers the calls that flood your front desk: Are you open? Do you do X-rays? Do you take my insurance? How long is the wait? It answers from your website and notes, books reserved arrival times, tells callers with emergency symptoms to call 911 and routes clinical questions to staff. ## Why urgent care clinics miss calls - **The front desk is checking people in:** Your front desk is registering walk-ins, scanning insurance cards and taking copays while the phone rings. Every call about hours or services pulls someone away from the patient standing at the counter. - **Callers ask what you treat:** People call to ask whether you can do stitches, a COVID test, a TB test or a sports physical before they drive over. If nobody answers, they go to another clinic that did. - **Some calls should be going to 911:** Occasionally a caller describes chest pain or stroke symptoms and asks if they should come in. Those calls need an immediate, consistent answer to call 911, not a busy signal or a rushed staff member. ## Calls Vocenya answers for urgent care clinics - Hours, holiday hours and location questions - Which services you offer, like X-rays or stitches - Insurance accepted and self-pay questions - Reserving an arrival time online - Occupational health, drug screens and physicals - Test result and work note requests for staff ## How does an AI receptionist help urgent care clinics? Most urgent care calls are quick questions that someone has to answer before a patient drives over: hours, services, insurance and whether they need to book. An AI receptionist answers all of them at once, around the clock, from your website and notes. If you offer reserved arrival times, it books them. Your front desk stays focused on the people in the lobby, and callers get a clear answer instead of ringing through. ## What does an urgent care answering service do with emergency calls? It tells them to call 911. You can have the AI say this at the start of every call, and it repeats it whenever a caller describes emergency symptoms such as chest pain, trouble breathing, stroke signs or heavy bleeding. The AI never tells someone that they can safely wait or come in instead. It does not assess symptoms or give medical advice of any kind. Your staff can review how every call was handled, since each one ends with a written summary and, depending on your plan, a recording and transcript. ## Can it answer questions about wait times? The AI answers from the information you give it. If you publish estimated waits on your website, or update a note in your dashboard, it can share that. It does not guess. Many clinics simply let the AI offer reserved arrival times, which gives the patient a plan without promising how long they will wait once they arrive. If your waits change during a busy evening, you can update the note in seconds and the AI uses it on the next call. ## Is it safe for patient calls? Urgent care clinics can add HIPAA mode with a signed BAA for $150 a month. It adds patient-safe texting and keeps recordings in GH-controlled systems. The AI collects only a first name and reason for the visit, identifies itself as a virtual assistant and routes results, work notes and clinical questions to your staff instead of answering them. You review and edit its answers before it goes live, and you can change them whenever your services or hours change. ## Frequently asked questions ### Does the AI tell people whether to go to the ER? No. It never makes that decision. If a caller describes emergency symptoms, the AI tells them to call 911. For everything else, it shares your hours, services and location from your website so the caller can decide. Clinical questions go to your staff. ### Can it handle occupational health calls? Yes. Employers and workers call about drug screens, DOT physicals and pre-employment exams. The AI answers from the service list on your site, captures the company name, the patient’s first name and the service needed, and books or passes the request to your team. ### Can it handle several clinic locations? Yes. The AI can answer for each location with its own hours and services and send callers to the nearest one. The Pro plan at $499 a month includes multiple numbers and locations with 2,500 AI minutes for high-volume groups. ### What about calls for test results? The AI does not share results or look up records. It takes the patient’s first name, notes that they are calling about a result and routes the request to your staff for a callback, so results are always given by your team. ### How do we get started? Enter your clinic website and Vocenya builds a draft receptionist in about 20 seconds, including your hours and services. You review and edit it, add your emergency wording and test it by phone. Every plan has a 14-day free trial with no contract. --- Source: https://vocenya.com/industries/urgent-care-clinics Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing