# The AI receptionist for wholesale distributors that keeps orders and accounts moving An AI receptionist for wholesale distributors answers every call in your company’s name. It takes new account inquiries, captures order and product requests, answers questions about your lines, delivery days and will-call hours from your website, and routes customers to their sales rep or the warehouse, texting a summary so nothing is missed. ## Why wholesale distributors miss calls - **Sales reps are on the road:** Your outside reps are visiting accounts, and inside sales is juggling orders. When a customer calls to add to an order or ask about stock, they wait on hold or leave a message that may not reach the right rep today. - **New account inquiries get buried:** A new restaurant, contractor or retailer calls asking to open an account. That call is worth recurring revenue, but it often ends up as a message on a crowded voicemail with no clear owner. - **The same logistics questions all day:** What are your will-call hours? When is my delivery day? Do you carry this brand? Answering these repeatedly takes time from people who should be processing orders. Every one of those calls pulls someone off the order desk. ## Calls Vocenya answers for wholesale distributors - New account and credit application inquiries - Order requests and additions - Product and brand availability questions - Delivery day and will-call hour questions - Calls for a specific sales rep - Returns and credit questions ## How does an AI receptionist help wholesale distributors grow accounts? Every new account inquiry is a chance at recurring orders for years. The AI receptionist answers those calls right away, captures the business name, location, what they buy and how often, and routes the lead to the rep who covers that territory. Your sales team hears about the opportunity within moments, not days later, and existing customers get their questions answered without waiting on hold. That speed matters when a new business is choosing suppliers. ## Can it take orders from existing customers? It can take order requests and additions, capturing the account name, items, quantities and delivery date, then send them to inside sales or the customer’s rep by text or email. It does not check stock or place orders in your system, so your team confirms each one. That keeps accuracy where it belongs while making sure no order request is lost. Each request arrives in writing, so nobody has to decipher a rushed voicemail. ## Can it answer questions about delivery days and will-call? Yes. If your website or notes list delivery zones and days, will-call hours, minimum orders and the brands you carry, it answers those questions consistently. Contractors checking whether they can pick up before 7am, or restaurants asking when their truck comes, get an immediate answer instead of a callback. You can update those details whenever routes or hours change, and holiday schedules can be added in minutes. That cuts down on the repeat calls that tie up your order desk every morning. ## Is there after-hours answering for wholesale distributors? Restaurant owners and contractors often place orders late at night or early in the morning. The after-hours flow takes those order requests and new account inquiries with every detail, so inside sales has them ready when the office opens. Urgent issues, like a missed delivery before a big event, can be routed to an on-call manager’s phone. Orders placed at 11pm are waiting in writing when your team walks in, ready to confirm. ## Frequently asked questions ### Does it connect to our ERP or ordering system? No. It captures order requests and sends them to your team by text or email, and your staff enters them into your system. That keeps inventory and pricing decisions with the people who know your stock. Your staff reviews every request before it becomes an order. ### Can it route customers to their own sales rep? Yes. You can set routing by territory or account type in your notes, and it transfers the call or sends the message to the right rep. If the rep is unavailable, it takes a detailed message and texts it to them. ### Can it handle returns and credits? It takes the account name, invoice or order number, items and reason, and sends the request to the right person. It does not approve returns; your team handles that. Every return request is logged with the details your team needs to review it quickly. ### Can it speak Spanish, Russian or Ukrainian? Yes. It speaks English, Spanish, Russian and Ukrainian today, which helps distributors serving restaurants and contractors who prefer one of those languages. Every summary shows the full request. A restaurant owner can place an order request in Spanish, and your inside sales team still receives a clear summary. ### Which plan fits a distributor? Most distributors with several reps choose Growth at $249 a month for warm transfers and recordings, or Pro at $499 for multiple numbers and locations. Every plan has a 14-day free trial and no contract. Smaller distributors can start on Starter at $99 a month. --- Source: https://vocenya.com/industries/wholesale-distributors Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing