# A live answering service with trained people behind your AI GH Live is Vocenya’s live answering service. Your AI receptionist answers first, and when a caller needs a person, it warm transfers them to a trained GH Live agent. The agent sees the AI’s summary before saying hello, so the caller never repeats themselves. It is an add-on, from $3.50 per call. - **Trained phone teams:** GH Live agents come from GH Business Solutions and its trained phone teams, the people who power Vocenya. - **No repeating the story:** The agent sees the caller’s name, reason and urgency from the AI’s summary before picking up the transfer. - **Pay per call:** GH Live is an add-on from $3.50 per call. You pay for a person only when a call actually needs one. ## What is a live answering service? A live answering service puts a real person on your business calls when you cannot pick up. Traditional services staff every call with people, which means you pay for people to read a script on routine questions too. GH Live works differently. Your Vocenya AI receptionist answers every call first. It handles the routine work: hours, services, directions, booking and taking details. When a caller needs judgment, reassurance or a conversation the AI should not handle alone, it hands the call to a trained GH Live agent. You get a human answering service where it matters, without paying for a person on every call. ## How does the handoff from AI to a human agent work? You decide when a call should go to a person. Common rules include a caller asking for a human, an urgent situation, an upset customer, or a question outside what your receptionist knows. When that happens, the AI warm transfers the call. Before the agent picks up, they see the AI’s summary: the caller’s name, number, address, reason for calling and urgency. The caller hears a person who already knows why they called. You can also send transfers to your own phone or your team’s phones instead, and use GH Live as backup when nobody is free. ## Who are the GH Live agents? Vocenya is powered by GH Business Solutions, and GH Live agents come from its trained phone teams. Handling calls for businesses is their daily work. Agents work from the same business knowledge your AI receptionist uses: your services, your hours, your service area and your notes. That keeps the answers consistent whether a caller speaks with the AI or a person. After the call, you get the same kind of summary you get from the AI, so every conversation ends up in one place. You set the rules for what agents can do on your calls, such as booking, taking messages or passing urgent calls to you. ## Why combine a live answering service with AI? Each handles what it is best at: - **The AI** answers instantly, day and night, never puts a caller on hold because the line is busy, and books appointments straight into your calendar. - **A person** handles the calls that need a human touch, like a frustrated customer or a situation that does not fit a script. For a busy shop in Newark, a law office in Manhattan or a contractor working across Bergen County, that means callers always reach someone who can help, and you are not paying for a person to recite your hours. ## What does GH Live cost? GH Live is an add-on to any Vocenya plan, from $3.50 per call that reaches an agent. Calls the AI handles on its own are covered by your plan’s AI minutes. Warm transfers are included on the Growth plan ($249/mo) and the Pro plan ($499/mo). Every plan has a 14-day free trial, there is no contract, and you can cancel any time. Because you set the transfer rules, you control how many calls reach a person. You can review which calls reached an agent in your call summaries and adjust your rules at any time. ## Frequently asked questions ### Is GH Live a replacement for my AI receptionist? No. GH Live works alongside it. The AI receptionist answers every call first and handles routine requests. GH Live agents take over only when your rules say a call should go to a person. That way you get the speed of AI and the judgment of a trained human in one service. ### How much does a live agent call cost? GH Live is an add-on from $3.50 per call that is transferred to an agent. Calls the AI handles on its own are covered by your plan’s AI minutes. Warm transfers come with the Growth and Pro plans, and every plan starts with a 14-day free trial. ### Will the caller have to explain everything again? No. Before the agent picks up, they see the AI’s summary of the call, including the caller’s name, number, address, reason for calling and urgency. The agent can pick up the conversation where the AI left off, which keeps the call short and the caller calm. ### Can calls go to my own team instead of GH Live? Yes. The AI receptionist can warm transfer calls to your phone or your team’s phones. Many businesses send transfers to the owner or office first and use GH Live as backup when nobody is available, such as evenings, weekends or during a job. ### Do GH Live agents speak Spanish? Your AI receptionist speaks English, Spanish, Russian and Ukrainian today. Ask us about agent language coverage for your transfers when you set up GH Live, and we will tell you plainly what is available for your business hours and call volume. --- Source: https://vocenya.com/live-agents Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing