# AI live chat for your website, with a person ready to step in Vocenya’s AI live chat for your website answers visitors from the same business knowledge as your AI receptionist. It answers questions, captures leads, and hands the chat to you or a trained GH Live agent when a person should take over. You add it with one script tag. It is included on Growth and Pro. - **One script tag:** Paste one line into your site and the chat widget is live. It works with most website builders and custom sites. - **Same knowledge as your phone:** The chat uses the same business knowledge as your AI receptionist, so answers match on the phone and online. - **Included or $49/mo:** Included on Growth and Pro. On Value and Starter, add it for $49 per month. ## What is AI live chat for a website? AI live chat is a chat window on your website where an AI assistant answers visitors in real time. Instead of a contact form that waits for someone to check email, the visitor gets an answer while they are still on your page. Vocenya’s chat uses the same business knowledge as your AI receptionist: your services, hours, service area, pricing notes and policies. A visitor asking whether you serve Hoboken, take Saturday appointments or handle a specific repair gets the same answer a caller would. Like the phone assistant, the chat is clear that it is a virtual assistant. ## How does the chat capture leads? When a visitor is ready to move forward, the chat asks for what you need to follow up: name, phone number, email, address and what they are looking for. It keeps the conversation natural, so the visitor answers a few questions instead of filling out a long form. You get the lead and the chat conversation, so you know exactly what the visitor asked before you call them back. On the Pro plan, speed-to-lead can call new web inquiries within moments, which pairs well with chat leads that arrive after hours. ## When does a chat go to a real person? You set the rules. A chat can go to a person when a visitor asks for one, when the question is outside what the AI knows, or when the visitor is ready to buy and you want a personal touch. Chats can be handed to: - **You or your team**, so you can reply directly. - **A trained GH Live agent**, who sees the conversation so far and picks up from there. Either way, the visitor does not start over. You get a record of every chat either way, so you can see what visitors ask most. ## How do I add live chat to my website? You add one script tag to your website. Most website builders have a place for custom code in the site settings, and a developer can add it to a custom site in minutes. Once the tag is in place, the chat widget appears on your pages. It draws on the knowledge you already set up for your AI receptionist, so there is no second system to train. When you update your hours or services in Vocenya, both the phone and the chat use the new information. There is nothing to install on your server beyond that one line. ## What does website live chat cost? Website live chat is included on the Growth plan ($249/mo) and the Pro plan ($499/mo). On the Value plan ($49/mo) and the Starter plan ($99/mo), you can add it for $49 per month. Handoffs to your own team are part of the chat. Handoffs to trained GH Live agents use the GH Live add-on. Every plan has a 14-day free trial, there is no contract, and you can cancel any time, so you can try the chat on your real website traffic before you decide. The chat uses the business knowledge you already set up, so there is nothing extra to build. ## Frequently asked questions ### Is the website chat a separate product from the AI receptionist? It is part of Vocenya and uses the same business knowledge as your AI receptionist. That means one place to keep your services, hours and policies up to date. It is included on the Growth and Pro plans and is a $49 per month add-on on Value and Starter. ### Will the chat work on my website builder? The chat installs with one script tag. Most website builders and hosted platforms let you add custom code in the site settings or header, and any custom-built site can include it directly. If you are unsure where it goes, your web developer can add it in a few minutes. ### Can a chat be handed to a human? Yes. A chat can be handed to you, your team or a trained GH Live agent. You decide when that happens, such as when a visitor asks for a person or a question goes beyond what the AI knows. The person sees the conversation so far, so the visitor never repeats themselves. ### What languages does the chat support? Vocenya supports English, Spanish, Russian and Ukrainian today. For businesses across New Jersey and New York City that serve customers in more than one language, that means visitors can get answers in the language they are most comfortable with. More languages are planned. ### Does the chat replace my contact form? It can sit alongside it or replace it. Many businesses keep a form for people who prefer it and add chat for visitors who want an answer now. The chat captures the same contact details a form would, plus the full conversation about what the visitor needs. --- Source: https://vocenya.com/live-chat Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing