# AI outbound calling that reaches new leads within moments

Vocenya’s AI outbound calling phones new web inquiries within moments of the form being submitted, so you reach the lead while they are still thinking about you. It also runs appointment reminder campaigns and calls contacts who gave consent. Do-Not-Call checks, calling hours, consent records and attempt limits are built in.

- **Speed to lead:** On the Pro plan, new web inquiries get a call within moments, day or night, from an AI agent that knows your business.
- **Compliance built in:** Do-Not-Call checks, local calling hours of 8am to 8pm, consent records and no more than 3 attempts in 24 hours.
- **Books the next step:** The AI answers questions, qualifies the lead and books an appointment into your calendar during the call.

## What is AI outbound calling?

AI outbound calling means an AI agent places calls for your business instead of waiting for customers to call in. Vocenya uses it for three jobs:

- **Speed to lead:** calling new web inquiries within moments (Pro plan).
- **Appointment reminders:** calling customers before their appointment to confirm, reschedule or cancel.
- **Consent-based campaigns:** calling contacts who agreed to hear from you, such as past customers due for service.

The outbound agent uses the same business knowledge as your AI receptionist. It identifies as a virtual assistant and never pretends to be a person.

## Why does speed to lead matter for local businesses?

When someone fills out a form on your website, they have usually contacted other businesses too. The first one to respond has the best chance of getting the conversation, and a callback hours later often reaches someone who has already booked elsewhere.

Speed-to-lead calls the inquiry within moments, even at 9pm on a Sunday or while your whole crew is on jobs. The AI confirms what the person asked for, answers their questions, and books a time or takes the details you need.

For a remodeler in Monmouth County or a moving company in Queens, that means the lead hears from you first.

## How does Vocenya keep outbound calls compliant?

Compliance rules are built into the calling system, not left to memory:

- **Do-Not-Call checks** before a number is dialed.
- **Local calling hours** of 8am to 8pm in the contact’s time zone.
- **Consent records** kept for campaign contacts.
- **Attempt limits** of no more than 3 attempts in 24 hours.

Campaigns only go to contacts who gave consent. You remain responsible for how you collect consent and for the laws that apply to your business, and the built-in checks help you stay within those lines on every call.

## What happens on an outbound AI call?

The AI introduces itself as a virtual assistant calling for your business and explains why it is calling, such as responding to the quote request submitted a moment ago.

From there it can answer questions about your services, confirm the details of the job, and book an appointment into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro or ServiceTitan. If the person wants to speak with someone, it can warm transfer to you, your team or a trained GH Live agent.

You get a summary after every call, so you know which leads booked and which need a follow-up.

## Which plan includes AI outbound calling?

Speed-to-lead calling is part of the Pro plan at $499 per month, which also includes 2,500 AI minutes and support for multiple numbers and locations.

Appointment reminder campaigns and consent-based outbound campaigns are also available. Talk with us about your call volume and we will show you how it fits your plan.

Every plan has a 14-day free trial, there is no contract, and you can cancel any time.

Outbound calls use the same business knowledge as your AI receptionist, and every call ends with a summary, so you can see which leads booked and which reminders were confirmed. The built-in compliance checks apply to every campaign.

## Frequently asked questions

### What is speed to lead?

Speed to lead is how quickly you respond to a new inquiry. Vocenya’s speed-to-lead feature has an AI agent call new web inquiries within moments of the form being submitted, answer questions and book the next step. It is included on the Pro plan and works day and night.

### Does the AI call people who have not agreed to be called?

Campaigns only go to contacts who gave consent, and every number is checked against Do-Not-Call lists before dialing. Speed-to-lead calls go to people who just asked you to contact them. Consent records are kept, and calling is limited to 8am to 8pm local time.

### How many times will the AI try to reach a lead?

No more than 3 attempts in 24 hours. That limit is built into the system, so a lead is never called over and over. If the AI cannot reach someone, the attempt is recorded and you can see it in your summaries to decide whether to follow up personally.

### Will people know they are talking to an AI?

Yes. The outbound agent identifies itself as a virtual assistant calling on behalf of your business. It never pretends to be human. If the person wants a human, the AI can transfer them to you, your team or a trained GH Live agent.

### Can outbound calls book appointments?

Yes. The outbound agent can book into Google Calendar, Microsoft 365 or Outlook, Acuity Scheduling, Jobber, Housecall Pro and ServiceTitan. It offers times that are open on your calendar and confirms the booking during the call, then sends you a summary. Calendar booking is part of Growth and Pro.

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Source: https://vocenya.com/outbound-ai-calling
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing