# Vocenya roadmap

What the Vocenya team is building now, next and later, and what shipped. Vote for what you want, get an email when it ships, or suggest a feature.

No dates are promised. Vote, get notified or suggest a feature at https://vocenya.com/roadmap.

## Now: Being built right now

- **Plans without phone answering** (Platform): Chat-only, email-only and chat plus texting plans, for businesses whose customers write rather than call. You pay for the channels you use, and no phone number is needed.
- **Easier setup for any mix of channels** (Platform): Whichever channels you choose, setup only asks about those, in plain steps, and lets you try each one before customers see it.

## Next: Planned, starting soon

- **The AI answers WhatsApp calls** (WhatsApp): When a customer taps the call button in WhatsApp, your AI receptionist picks up and helps them, the same way it answers your phone.
- **One-click install from the Shopify App Store** (Shopify): Add Vocenya to your store from the Shopify App Store in one click. Today you connect it with a small custom app made in your Shopify admin, which takes about five minutes. https://vocenya.com/shopify-ai-receptionist

## Later: Exploring, not scheduled yet

- **Hand WhatsApp calls to your team** (WhatsApp): When a WhatsApp caller needs a person, the AI passes the call to you or your team, as it already does on phone calls.

## Shipped: Live for customers

- **Live product answers and checkout links for Shopify** (Shopify, shipped October 5, 2026): Connect your Shopify store and the receptionist checks your live catalog for price, size and stock, sends a link to a ready-made cart that pays on your own Shopify checkout, and tells customers where their order is once they prove it is theirs. https://vocenya.com/shopify-ai-receptionist
- **Answers callers in their own language** (Calls, shipped October 5, 2026): On Studio-voice plans the receptionist answers in 89 languages and switches when a caller does. Every summary still reaches you in English. https://vocenya.com/languages
- **Invite your team, with four roles** (Platform, shipped October 5, 2026): Give everyone who works with you their own sign-in as Owner, Manager, Staff or Billing, so each person sees only what their job needs. https://vocenya.com/help/account-and-billing/add-your-team
- **Business settings in one place** (Platform, shipped October 5, 2026): Change your business name and how callers hear it, your assistant’s name, address, customer email and timezone from one page. Calls, chats and invoices pick up the change straight away.
- **A Help Center with plain how-to guides** (Platform, shipped October 4, 2026): Step-by-step answers for setup, call forwarding on your carrier, your team and billing, with search. https://vocenya.com/help