# A Shopify AI receptionist that knows your live catalog Connect your Shopify store and the receptionist answers your calls and chats from your live catalog, sends checkout links that pay on your own Shopify checkout, and tells customers where their order is once they prove it is theirs. It also answers from your store's own shipping, returns and sizing pages. Customers always pay on your Shopify checkout; Vocenya never handles payment. - **Live catalog answers:** Price, sizes, colours and what is in stock right now, across every product on your online store. - **Checkout links:** A ready-made cart for the item the customer chose. They pay on your own Shopify checkout. - **"Where is my order?":** Status and tracking, shared only after the customer gives the order number and the email or phone on it. - **Answers from your policies and pages:** Shipping, returns, size guides and your other published pages, so customers get your real policy. - **Chat on your storefront:** The Vocenya chat bubble on your store, with the same live catalog, checkout links and order look-ups as calls. ## What does a Shopify AI receptionist do? It answers the questions shoppers ask your store every day, on phone calls, website chat and WhatsApp, from your store's own data instead of a canned reply: - **"Do you have it in medium?"** It checks your live catalog and answers with today's price, sizes, colours and stock. - **"Can you send me a link?"** It confirms the exact item and quantity, then shares a link to a cart on your store. - **"Where is my order?"** It asks for the order number and the email or phone used to order, then gives the status, carrier and tracking. - **"What is your return policy?"** It answers from your Shopify policies and published pages, such as shipping, returns and size guides. Anything it cannot do, such as changing an order or giving a refund, it passes to your team with the customer's details and what they need. It never pretends to be a person, and it offers one whenever a customer asks. ## How do live product answers work? When a customer asks about a product, the receptionist searches your store right then, using Shopify's own agent endpoint on your storefront. It sees every product on your online store, not a copy from last week, so it can say "the linen apron comes in small and large; medium is sold out" or "that one is $36". It quotes prices and stock as they are at that moment and tells the customer stock can change. It never promises delivery dates and never invents a product, size or price. If your store cannot be reached for a moment, it falls back to the products it learned from your store at the last sync and says it cannot confirm current stock. ## How do checkout links work? Once a customer picks an item, the receptionist reads back the product, size or colour and quantity to confirm. Then it makes a cart on your store and shares the link. The link opens your own Shopify cart with the item in it, where the customer sees the final price, shipping and taxes and pays as usual. - **In chat** (website chat and other chat channels), the link goes straight into the reply. - On a call, the receptionist tells the caller your team will send the link, and saves the link with their name and number so you can. Texting the link during the call arrives with texting (SMS), which is coming soon. Payment always happens on Shopify. The receptionist never asks for or takes card details, even if a customer offers them. You can switch checkout links off on the Integrations page at any time, and product answers carry on. ## How does "where is my order?" stay private? The receptionist only shares an order after the customer gives both the order number and the email or phone number on that order. A wrong email and a wrong order number get the same answer, so nobody can find out whether an order exists or whose it is. It shares the order's status, items, carrier and tracking. It never shares a customer's name, address or payment details. After a few wrong tries, or too many look-ups in one conversation, it stops and offers a follow-up from your team. Shopify lets apps read the last 60 days of orders; for older orders, it takes the customer's details for you. ## Can it chat on my Shopify storefront? Yes, with [website live chat](/live-chat). Paste one line of code into your theme to add the Vocenya chat bubble. With the Vocenya Shopify app, coming soon, you will be able to switch it on in the theme editor with no code instead. Chats on your storefront use the same live catalog, checkout links and order look-ups as calls. Every channel answers from the same knowledge: phone calls, website chat and WhatsApp. A customer gets the same answer about a product or a return whether they call or chat. ## Where does it help a Shopify store most? - **After-hours shoppers.** A customer browsing at 11pm asks whether the jacket runs small. The receptionist answers from your size guide, checks that their size is in stock and sends a checkout link, instead of leaving the question until morning. - **Size and stock questions.** "Is the blue one back in a 10?" It checks right then and says yes, or which sizes and colours are available instead. - **Order status calls.** A customer calls to ask where their order is. The receptionist answers with the status and tracking once the caller proves the order is theirs, so your team keeps its time for the calls that need a person. - **A caller who would have hung up.** A caller wants a gift but cannot find it on the site. The receptionist finds the right item, confirms the size, and gets them a link to a ready-made cart. ## How do I connect my Shopify store? Make a small custom app in your Shopify admin and paste its details on the Integrations page. A one-click Vocenya app on the Shopify App Store is coming soon. Every permission is read-only: Vocenya never changes anything in your store. The step-by-step guide is in [Connect your Shopify store](/help/integrations/connect-your-shopify-store). Once connected, your products and policies show on your Knowledge page within a minute, live product answers and checkout links are on, and the receptionist starts answering "where is my order?". It works with your [AI receptionist](/ai-receptionist) on calls and with chat on your store. See all [integrations](/integrations). ## Frequently asked questions ### Does it know my whole catalog? Yes. Live product answers search every product on your online store at the moment a customer asks, with current prices, sizes, colours and stock. Up to 40 products are also copied into your Knowledge page, which the receptionist uses only if your store cannot be reached. ### Can the AI take payment over the phone or in chat? No. It sends a link to a cart on your store, and the customer pays on your own Shopify checkout. It never asks for card details, and Vocenya never sees payment information. ### Will it promise delivery dates? No. It tells customers what is in stock right now and that stock can change, and for orders it shares the tracking and any delivery estimate Shopify has. It never promises a delivery date of its own. ### Can it change, cancel or refund an order? Not yet. It looks orders up and passes change, cancellation and refund requests to your team with the customer's details. ### Do I need the Shopify App Store app? No. Today you connect with a small custom app made in your Shopify admin, which takes about five minutes. A one-click Vocenya app on the Shopify App Store is coming soon. ### Is it available for healthcare businesses in HIPAA mode? No. Shopify does not sign Business Associate Agreements, so live product answers, checkout links and order look-ups are off in HIPAA mode. ### How much does it cost? The Shopify connection is included with your Vocenya plan at no extra charge. Calls use your plan's AI minutes, and website chat is on Growth and Pro plans or as an add-on. Every plan starts with a 14-day free trial; see pricing for the current plans. --- Source: https://vocenya.com/shopify-ai-receptionist Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing