# A virtual receptionist that pairs AI with trained people

A virtual receptionist answers your business phone remotely, so you do not need a person at a front desk. Vocenya’s virtual receptionist is an AI that answers every call in your business name, books appointments and sends you summaries, backed by trained GH Live agents who take over when a caller needs a person.

- **Every hour covered:** The AI answers day, night, weekends and holidays, and never needs a lunch break or a sick day.
- **Real people on backup:** Warm transfers to trained GH Live agents or your own team, with the AI’s summary shared first.
- **Flat monthly pricing:** Plans from $49 a month, with GH Live from $3.50 per call. 14-day free trial, no contract.

## What is a virtual receptionist?

A virtual receptionist does the work of a front-desk receptionist from somewhere other than your office. It answers calls, greets callers by your business name, answers questions, takes messages and books appointments.

Some virtual receptionist services use only people. Some use only software. Vocenya uses both: an AI receptionist answers every call right away, and trained GH Live agents from GH Business Solutions take over when a call needs a human.

The AI identifies as a virtual assistant and never pretends to be a person.

You get the availability of software and the judgment of people.

## Should I hire a receptionist or use a virtual receptionist?

An in-house receptionist can do a lot beyond the phone: greet walk-ins, handle paperwork and keep the office running. If you need all of that, a hire may be the right call.

If your main need is answering the phone, a virtual receptionist often fits better:

- **Coverage:** one employee covers set hours. A virtual receptionist covers every hour.
- **Busy moments:** one person handles one call at a time. The AI answers every call at once.
- **Cost:** plans start at $49 a month, with no payroll, training or turnover.

You can also use both, with the virtual receptionist covering overflow, lunch and after hours.

## How does AI plus human backup work?

The AI answers first. It handles the calls that follow a pattern: hours, directions, services, pricing notes, new appointments and rescheduling.

When a call needs a person, the AI warm transfers it. You choose where it goes:

- Your phone or your team’s phones.
- A trained GH Live agent, an add-on from $3.50 per call.

The person who picks up sees the AI’s summary: the caller’s name, number, reason and urgency. The caller does not repeat themselves, and you pay for a human only when one is needed.

You can change the rules any time.

## What does a virtual receptionist do for my business?

On every call, Vocenya’s virtual receptionist can:

- Answer in your business name, 24/7.
- Answer questions from your website and notes.
- Capture the caller’s name, number, address, reason and urgency.
- Book appointments into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro or ServiceTitan.
- Text or email you a summary the moment the call ends.
- Speak English, Spanish, Russian or Ukrainian.

For a law office in Hackensack, a chiropractor in Brooklyn or a cleaning company in Montclair, that is a front desk that is always open.

Callers reach a real answer instead of voicemail.

## How quickly can I set up a virtual receptionist?

Enter your website at vocenya.com, and Vocenya builds your receptionist in about 20 seconds. It can call your phone so you hear how it sounds.

Then review and edit what it knows, set your business-hours and after-hours rules, connect your calendar, and forward your number. There is no hiring process and no training period.

Every plan has a 14-day free trial, there is no contract, and you can cancel any time.

You can start with the AI answering only after hours or only when your office misses a call, then expand coverage once you are comfortable with how it handles your callers.

## Frequently asked questions

### How much does a virtual receptionist cost?

Vocenya plans start at $49 a month for 250 AI minutes. Starter is $99, Growth is $249 with calendar booking and warm transfers, and Pro is $499. Human backup from GH Live is an add-on from $3.50 per call. Every plan has a 14-day free trial with no contract.

### Is a virtual receptionist a real person?

With Vocenya, the first voice is an AI that identifies as a virtual assistant. Real people are available too. When a call needs a human, it warm transfers to a trained GH Live agent or to your own team, who see the AI’s summary before they pick up.

### Can a virtual receptionist book appointments?

Yes. Vocenya’s virtual receptionist books into Google Calendar, Microsoft 365 or Outlook, Acuity Scheduling, Jobber, Housecall Pro and ServiceTitan. It checks your availability, offers times and confirms during the call. Calendar booking is included on the Growth and Pro plans. You get a summary of each booking.

### Can I use a virtual receptionist alongside my office staff?

Yes. A common setup rings your office first and send calls to the virtual receptionist when staff are busy, at lunch or after hours. The AI can also transfer calls back to your team when a caller needs someone in the office. Your staff get a summary of every call it handles.

### Does the virtual receptionist speak Spanish?

Yes. It speaks English, Spanish, Russian and Ukrainian today, which covers many callers in New Jersey and New York City. It answers in the language the caller uses. More languages are coming with Studio voices. Each language uses the same business knowledge you set up once.

---

Source: https://vocenya.com/virtual-receptionist
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing