Outbound lead qualification with AI calls, only to people who asked

Outbound lead qualification means calling new or past inquiries to find out what they need and whether they are ready to move forward. Vocenya has your AI receptionist make those calls for you, using the same knowledge of your business it uses to answer the phone.

It handles two kinds of calls:

• Speed-to-lead: someone fills in the form on your website, ticks the consent box, and the AI calls them back within moments (Pro plan).
• Follow-up campaigns: you upload a list of contacts who gave consent, such as last month’s quote requests, and the AI works through it at the pace you set.

Each call opens by naming your business and saying it is your virtual assistant. Always, whatever your setting for incoming calls.

Your lead form carries a consent checkbox. The default wording says the person agrees that your business may call them about their inquiry, including with an AI-generated voice, that consent is not a condition of purchase, and that they can ask not to be called at any time. You can edit it, as long as it names your business, and the exact wording is saved with every lead as your record.

For campaigns, each contact you import gets a consent record, with the date you collected it if you include one. Before every call, Vocenya checks that consent covering AI voice calls is on file.

You remain responsible for how you collect consent and for the rules that apply to your business. The system is built so that a call without consent on record does not go out.

These apply to every outbound call, and you cannot switch them off:

Rule	What Vocenya does
Calling hours	8am to 8pm in the person’s local time, worked out from their number. If the time zone is unclear, only hours that are 8am to 8pm everywhere in the US.
Attempts	No more than 3 calls to a number in any 24 hours, and never two at once.
Do Not Call	Every number is checked first against people who asked not to be called, numbers you add, and national registry entries our team loads.
Opt-out on the call	If someone asks not to be called again, the AI confirms, adds them to your Do Not Call list and ends the call.
AI disclosure	The first sentence names your business and says it is a virtual assistant.

People who asked not to be called cannot be removed from the list, by you or by us. US numbers only.

Say a homeowner in Bergen County asks for a kitchen remodel quote at 8:15pm. A minute later their phone rings: "Hi, this is the virtual assistant for Summit Remodeling, calling about the quote request you just sent. Is now a good time?"

If it is, the AI confirms the project, answers questions about your services and area, collects the details you need, and books an estimate visit into your calendar. If it is not a good time, it offers to have your team call back later, and the same goes for anyone who would rather talk to a person.

When voicemail picks up, you choose what happens: leave a short message, hang up and try again later, or just hang up.

You get a summary of every call, and each campaign contact shows where it stands: pending, scheduled, called, completed, skipped or blocked.

Every outbound call has a status, such as completed, no answer or voicemail, plus a summary of what was said. Automatic call outcomes (like "interested" or "not a fit") and lead scores are coming soon. Until then, the summary and the details the AI collected tell you who to call first.

Speed-to-lead calling is part of the Pro plan ($499/mo, 2,500 AI minutes). Follow-up and appointment reminder campaigns run on voice plans once you accept the outbound calling terms. Outbound calling is not available in HIPAA mode, except for appointment reminders.

Every plan has a 14-day free trial, there is no contract, and you can cancel any time. For the full picture of outbound calling, including appointment reminder calls, see AI outbound calling.