An AI receptionist that answers every call in your business name

An AI receptionist is a virtual assistant that answers your business phone, talks with callers in natural speech, and handles the job a front-desk person would: greeting, answering questions, taking details and booking appointments.

Vocenya’s AI receptionist answers in your business name, day and night. It learns from your website and the notes you add, so it can explain your services, hours, service area and policies in plain language.

It is honest about what it is. The assistant identifies as a virtual assistant, and you choose whether it says so at the start of the call or only when a caller asks. It never pretends to be a person.

Switching from a traditional answering service? See how the AI answering service compares. Want trained people on backup too? See the virtual receptionist.

On every call, the receptionist works through the same steps a good front desk would:

• Greets the caller in your business name.
• Answers questions using your website and notes.
• Captures the caller’s name, number, address, reason for calling and urgency.
• Books the appointment into your calendar or field service software.
• Sends new leads to Jobber or Housecall Pro.
• Transfers the caller to you, your team or a trained GH Live agent when needed.

When the call ends, you get a summary by email and app notification right away. Depending on your plan, you can also read the transcript and listen to the recording.

Voicemail asks a caller to wait. A phone tree asks them to press buttons. Many people do neither and simply call the next business on the list.

An AI receptionist has a conversation. The caller says what they need in their own words, gets an answer, and leaves with an appointment or a clear next step. You get the details in writing instead of a vague message to decode later.

You also control the call flow. You can set different handling for business hours and after hours, such as booking during the day and taking urgent details at night with a transfer for true emergencies.

Yes. You can keep the number your customers already know and forward it to Vocenya. Nothing about your listing, your signage or your truck lettering has to change.

If you would rather have a new number, the Starter plan and above include one local number, and Pro supports multiple numbers and locations. For businesses in New Jersey, that can be a local area code such as 201, 973, 908, 732 or 609. In New York City, it can match the borough your customers know.

You can also add GH Phone for business lines, call routing and a browser softphone for your team.

Vocenya plans start at $49 a month, and every plan comes with a 14-day free trial. There is no contract, and you can cancel any time.

• Value, $49/mo: 250 AI minutes.
• Starter, $99/mo: 300 minutes, Studio lifelike voices, and one local number or keep yours.
• Growth, $249/mo: 1,000 minutes, calendar booking, warm transfers and recordings.
• Pro, $499/mo: 2,500 minutes, speed-to-lead calling, and multiple numbers and locations.

GH Live human backup is an add-on priced for your business, and you only pay for calls that reach an agent. You can request a quote.