An AI answering service that does more than take messages

An AI answering service uses a virtual assistant to answer your business phone when you cannot. It has a natural conversation with the caller, answers their questions, collects their details and completes tasks like booking an appointment.

Vocenya’s AI answering service answers in your business name, 24 hours a day. It learns your business from your website and the notes you add, and it sends you a summary of every call by email and app notification the moment it ends: name, number, address, reason and urgency.

It identifies as a virtual assistant and never pretends to be human.

If you are replacing a front desk rather than an answering service, see the AI receptionist or, for AI with people on backup, the virtual receptionist.

A traditional answering service staffs phones with operators who answer for many businesses at once. They usually read from a script, take a message and pass it along. Pricing is often per minute or per call, with a monthly minimum.

An AI answering service works differently:

• It knows your business. Answers come from your website and notes, not a generic script.
• It can book. Appointments go into your calendar during the call.
• It never has a busy line. Every call gets answered at once.
• It sends a written summary the moment the call ends.

With Vocenya, you still get people. GH Live agents step in when a caller needs a human.

Some calls need human judgment: an upset customer, a sensitive situation, or a question your receptionist cannot answer from what it knows. You set the rules for when those calls go to a person.

The AI can warm transfer to your phone, your team’s phones, or a trained GH Live agent. GH Live agents see the AI’s summary before they pick up, so the caller never has to start over.

That gives you the speed and availability of AI on routine calls, and a person on the calls that matter most.

Vocenya plans are flat monthly prices with a set number of AI minutes:

• Value, $49/mo: 250 AI minutes.
• Starter, $99/mo: 300 minutes, Studio lifelike voices and a local number.
• Growth, $249/mo: 1,000 minutes, calendar booking, warm transfers and recordings.
• Pro, $499/mo: 2,500 minutes, speed to lead and multiple locations.

GH Live human backup is an add-on, priced per business, and you can request a quote. Every plan has a 14-day free trial, there is no contract, and you can cancel any time.

Because there is no long-term commitment, you can move between plans as your call volume changes, such as during a busy season.

Enter your website at vocenya.com and Vocenya builds your AI receptionist in about 20 seconds. You can hear it right away, since it calls your phone.

Review what it will say, add the details your current service handles, such as emergency rules or intake questions, and connect your calendar. When you are ready, change your call forwarding to point at Vocenya instead of your old service. Your customers keep calling the same number.

You can run the free trial alongside your current service before switching fully.

Nothing changes for your callers except that someone answers right away.