The AI receptionist for auto body shops that catches every accident call
An AI receptionist for auto body shops answers your phone 24/7, including right after an accident when drivers are shaken and searching for help. It captures the vehicle, the damage, whether it is drivable and the insurance claim details, books an estimate appointment and sends your estimator a summary before the car arrives.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Precision Collision Center
- Receptionist: Precision Collision Center, this is the virtual assistant. How can I help?
- Caller: Someone backed into me in a parking lot. My rear bumper is crushed.
- Receptionist: I’m sorry that happened. Is anyone hurt, and can the car still be driven safely?
- Caller: No one’s hurt. It drives fine, but the trunk won’t close all the way.
- Receptionist: Thanks. Have you opened a claim with your insurance or the other driver’s?
- Caller: The other driver’s. I have a claim number.
- Receptionist: Great. We can write your estimate Monday at 9. I’ll note the claim number, and we’ll see you then.
What the owner’s summary would include
- Damage:
- Rear bumper crushed, trunk will not close
- Drivable:
- Yes
- Insurance:
- Other driver’s carrier, claim number provided
- Estimate:
- Monday 9am
Where auto body shops lose calls today
Accidents do not happen during business hours
A fender bender on a Saturday night leaves a driver searching for a body shop. If your phone goes to voicemail, the insurer’s preferred shop or a tow driver’s referral gets the job instead.
Estimators are always busy
Your estimator is writing a supplement, walking an adjuster through a car or talking to a customer at pickup. New calls about damage estimates keep landing in voicemail during the busiest hours.
Callers are stressed and confused
People after an accident do not know whether they need a claim number first, whether they can choose their shop or whether the car can be driven. They need calm, clear answers right away.
Calls Vocenya answers for auto body shops
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Accident damage estimates
- Insurance claim questions
- Is my car drivable?
- Tow-in and drop-off arrangements
- Repair status updates
- Rental car coordination questions
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your collision shop gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help auto body shops win more repairs?
It answers the moment a driver calls after an accident, often before they have decided where to take the car. The AI responds calmly, confirms nobody is hurt, asks whether the car is drivable and books an estimate. It captures the claim number, the insurance company and a description of the damage, so your estimator is ready when the customer arrives. Getting that first call answered is often what decides which shop gets the car.
Can it answer insurance questions?
It answers general questions from your notes, like whether the customer can choose their own shop, whether you work with their insurer and how the estimate and supplement process works. It does not give legal advice or promise what an insurer will pay. Detailed claim questions are captured and sent to your estimator, who can call the customer back with specifics after reviewing the file. That keeps the conversation accurate and leaves the adjuster relationship in your hands.
What happens if the car is not drivable?
The AI asks where the car is and whether it is in a safe spot, then shares your towing partner’s number from your notes or captures the location so your team can arrange a tow in the morning. Every detail, including the cross streets and whether keys are with the car, goes in the summary. If the caller is still at the scene of a crash, the AI tells them to call 911 first if anyone is hurt or in danger.
Can it handle status calls during a repair?
The AI captures the customer’s name, vehicle and question and alerts your front office, so status updates happen in batches rather than interrupting the painter or the estimator all day. You can add standard timelines to its notes, like how long parts typically take to arrive or when you usually call with updates, which sets expectations and cuts down on repeat calls. When a supplement or a parts delay changes the timeline, update the note and every caller hears the new estimate.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls back drivers who submit a photo estimate request on your website within moments, while they are still choosing a shop.
Serving auto body shops in New Jersey and New York City
Tight parking and heavy traffic across Hudson, Essex and the five boroughs mean plenty of bumper and door damage, and winter storms bring a surge of slide-off calls that all want estimates the same week.
See how it works in New Jersey and New York City.
Questions from auto body shops
Can customers send photos of the damage?
The AI receptionist answers phone calls. If you offer photo estimates, it can explain how to submit them from your notes, such as through your website. It can also flag in the summary that the customer has photos, so your estimator can follow up.
Will it steer customers away from their insurer’s shop?
It shares only what you put in its notes. Many shops include a plain statement that customers generally may choose where their car is repaired, and leave detailed conversations to the estimator. It never pressures callers, criticizes an insurer or gives legal advice, and it passes detailed questions to your estimator.
Can it book estimates on a calendar?
Yes. It books estimate appointments into Google Calendar or Microsoft 365 and Outlook, offering only the times your estimators are free. You can keep separate slots for drive-in estimates, adjuster visits and drop-offs for towed vehicles, so your estimators are never double-booked.
Does it speak Spanish, Russian or Ukrainian?
Yes. On Studio voices the AI answers in 89 languages, Spanish, Russian and Ukrainian included, and switches automatically when the caller does. The Value plan answers in English and Spanish. After an accident, being able to explain what happened in their own language helps callers stay calm. Your estimator still gets the summary in English.
How much does a collision shop answering service cost?
Plans start at $49 a month. Growth at $249 includes 1,000 minutes, calendar booking, warm transfers and recordings. Pro at $499 adds speed-to-lead and multiple locations for collision groups. Every plan has a 14-day free trial and no contract, and you can cancel any time.
Related industries
Hear your auto body shop receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.