A live answering service with trained people behind your AI

A live answering service puts a real person on your business calls when you cannot pick up. Traditional services staff every call with people, which means you pay for people to read a script on routine questions too.

GH Live works differently. Your Vocenya AI receptionist answers every call first. It handles the routine work: hours, services, directions, booking and taking details. When a caller needs judgment, reassurance or a conversation the AI should not handle alone, it hands the call to a trained GH Live agent.

You get a human answering service where it matters, without paying for a person on every call.

You decide when a call should go to a person. Common rules include a caller asking for a human, an urgent situation, an upset customer, or a question outside what your receptionist knows.

When that happens, the AI warm transfers the call. Before the agent picks up, they see the AI’s summary: the caller’s name, number, address, reason for calling and urgency. The caller hears a person who already knows why they called.

You can also send transfers to your own phone or your team’s phones instead, and use GH Live as backup when nobody is free.

Vocenya is powered by GH Business Solutions, and GH Live agents come from its trained phone teams. Handling calls for businesses is their daily work.

Agents work from the same business knowledge your AI receptionist uses: your services, your hours, your service area and your notes. That keeps the answers consistent whether a caller speaks with the AI or a person.

After the call, you get the same kind of summary you get from the AI, so every conversation ends up in one place.

You set the rules for what agents can do on your calls, such as booking, taking messages or passing urgent calls to you.

Each handles what it is best at:

• The AI answers instantly, day and night, never puts a caller on hold because the line is busy, and books appointments straight into your calendar.
• A person handles the calls that need a human touch, like a frustrated customer or a situation that does not fit a script.

For a busy shop in Newark, a law office in Manhattan or a contractor working across Bergen County, that means callers always reach someone who can help, and you are not paying for a person to recite your hours.

GH Live is an add-on to any Vocenya plan, priced per business. We set a per-call rate for you based on your industry, the hours you need covered and how many handoffs you expect. You only pay for calls that reach an agent. Calls the AI handles on its own are covered by your plan’s AI minutes.

If you are already a Vocenya client, request GH Live pricing from Billing in your account. If you are not a client yet, request a quote.

Warm transfers are included on the Growth plan ($249/mo) and the Pro plan ($499/mo). Every plan has a 14-day free trial, there is no contract, and you can cancel any time.

Because you set the transfer rules, you control how many calls reach a person.

You can review which calls reached an agent in your call summaries and adjust your rules at any time.