AI agents that do the work, with people when it matters
Vocenya’s AI agents take the repeatable work off your plate: answering calls, replying to website chats, following up and answering email. Each one hands a person anything it should not finish alone, with what it already collected, so nobody starts from scratch.
Hear the first agent now: enter your website and the AI receptionist calls your phone.
The agents, and when each one hands off
Each agent does its job end to end. When the job needs judgment, it passes it to a person with what it already knows.
Answers every call 24/7 in your business name.
- Answers questions from your website and notes.
- Takes the caller’s name, number, address, reason and urgency.
- Books appointments into your calendar on plans with booking.
- Sends you a summary by email and app notification after every call.
Hands to a person
When a caller asks for a person, is upset or has an emergency, it transfers the call to you, your team or a GH Live agent, who hears a short briefing before the caller is connected. If nobody answers, it comes back and takes a message.
Answers visitors on your website. Texting is coming soon.
- Answers from the same knowledge as your receptionist.
- Asks for a name, phone number and email when you choose: at the start, before prices or before booking.
- Shares your online booking link when you have one.
- Lists the questions it could not answer, so you teach it once.
Hands to a person
When a visitor asks for a person, is upset, has an emergency or asks something it does not know, it passes the chat with a short summary to a GH Live agent if you have GH Live, or to your team’s shared inbox with a push notification and an email.
Follows up so customers do not slip through the cracks.
- Calls customers before an appointment so they can confirm, reschedule or cancel.
- Calls a list of past inquiries or customers you upload.
- Calls new web inquiries within moments, on the Pro plan.
- Missed-call text-back and reminder texts are coming soon.
Hands to a person
On reminder calls it does not move appointments itself. Reschedule and cancellation requests go to your team with the times the customer prefers, and everything it hears is in your call summaries.
Answers the customer emails sent to your business address.
- Answers from the same knowledge as your other agents.
- Sends its replies, or saves each one as a draft for you to approve.
- Answers any time, or only when you are closed.
- Ignores auto-replies, mailing lists and bounces, so it never gets into a reply loop.
Hands to a person
When a customer asks for a person or asks something it does not know, the email goes to your team’s shared inbox with a note. Attachments wait there for your team.
Coming soon
These agents are not available yet. We only call an agent live once you can use it.
See the roadmap or suggest an agentCollections
Coming soonPolite reminders about unpaid invoices, with anything sensitive passed to you.
Bookkeeping help
Coming soonHelp keeping receipts and invoices in order for you or your bookkeeper.
Review requests
Coming soonAsks customers for a review after the job is done.
Intake
Coming soonCollects new-client forms and documents before the first appointment.
Quote follow-ups
Coming soonFriendly follow-ups after you send a quote.
AI only, a person, or both
AI only
The agents answer and follow up around the clock. Plans from $49 a month, with a free trial.
See plansA person
Vocenya Talent matches skilled people to your business: shared or dedicated, remote or in our office, quoted for you.
Tell us about the jobBoth
The AI does the repeatable work and hands the rest to your team, a GH Live agent or the person you hired.
How GH Live works
Questions
What is an AI agent?
Software that does a job, not just answers a question. A Vocenya agent talks with your customers in plain language, takes steps like booking an appointment or saving a lead, and tells you what happened. It learns your business from your website and your notes.
Will an AI agent pretend to be a person?
No. Every Vocenya agent says it is a virtual assistant. On calls you choose whether it says so at the start or only when asked, and it never claims to be human.
What happens when an agent cannot help?
It hands the work to a person with what it already collected. Calls transfer to you, your team or a GH Live agent on plans with transfers, or the AI takes a message. Chats go to a GH Live agent if you have GH Live, or to your team’s shared inbox.
Do I need every agent?
No. Most businesses start with the AI receptionist, which every plan includes. Website chat is included on Growth and Pro, or $49 a month on Value and Starter. Add other agents when you are ready, from the same account and with the same knowledge.
Can I have a person instead of AI, or both?
Yes. Vocenya Talent matches skilled people to your business, and GH Live agents take the calls and chats your AI hands over. Use AI only, a person only, or both together. The pricing page explains how each is priced.
Which agents are coming next?
Collections, bookkeeping help, review requests, intake and quote follow-ups are coming soon. None of them is available yet. The public roadmap shows what is being built, and you can suggest an agent there.
Start with the receptionist. Add the rest when you are ready.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.