About Vocenya

Vocenya is a set of AI agents for local and small businesses. It includes:

• An AI receptionist that answers calls 24/7, books appointments and sends you a summary.
• GH Live, trained people who take over calls when needed.
• GH Phone, business numbers, call routing and a browser softphone.
• Website live chat that answers visitors and captures leads.
• Outbound AI calling for speed to lead and appointment reminders, with compliance built in.

Everything runs from the same business knowledge, which Vocenya builds from your website in about 20 seconds.

Vocenya is powered by GH Business Solutions and its trained phone teams. Those teams are the people behind GH Live, the human side of Vocenya.

That is why Vocenya is built around AI and people working together rather than AI alone. The AI answers every call right away and handles the routine work. When a caller needs judgment or reassurance, the call goes to a trained person who already has the AI’s summary in front of them.

For you, that means one company handles both sides of the call. You set up your business knowledge once, and both the AI and the GH Live agents who back it up use it, so callers hear consistent answers.

Vocenya is built for local businesses whose customers call before they buy: plumbers and HVAC companies, dental and medical practices, law firms, salons, auto shops, property managers, restaurants and many more.

Our focus market is New Jersey and New York City, from Bergen County to the shore and across all five boroughs. We also serve local and small businesses across the US, with the same product and pricing everywhere.

Our agents answer callers in their own language: English and Spanish on every plan, and many more on Studio voices, including the Spanish, Russian and Ukrainian our clients’ customers often speak. See the languages page.

Each business sets its own questions, booking rules and transfer rules, so the agents fit the way that trade actually runs.

A few principles shape the product:

• Be honest. Our assistants identify as virtual assistants. They never pretend to be human.
• Answer every call. Every call that goes to voicemail is a customer who may call the next business on the list.
• Keep people in the loop. A trained person or your own team is one transfer away.
• Respect the people you call. Outbound calls check Do-Not-Call lists, stay within 8am to 8pm local time, keep consent records and stop at 3 attempts in 24 hours.
• Keep it simple to try. Every plan has a 14-day free trial with no contract.

Enter your website at vocenya.com. Vocenya builds your AI receptionist in about 20 seconds and calls your phone so you can hear it.

If you like what you hear, review and edit what it knows, forward your number and it starts answering calls. Plans start at $49 a month, and every plan has a 14-day free trial. There is no contract, and you can cancel any time.

If you have questions first, start a chat with us and we will walk you through it.

You stay in control the whole time. Nothing answers a real customer until you have reviewed it.