A bilingual receptionist in Spanish, Russian, Ukrainian and more

A bilingual receptionist answers your business phone in more than one language, so callers can explain what they need in the language they are most comfortable with.

Vocenya’s bilingual receptionist is an AI receptionist that answers in English and Spanish on every plan, and in many more languages on Studio voices, including Russian and Ukrainian. It uses the same business knowledge in every language: your services, hours, service area and policies. You set it up once from your website, and it answers callers in whichever language they speak.

It identifies as a virtual assistant and never pretends to be human.

That means the same accurate answers for every caller, whatever language they call in.

Across New Jersey and New York City, many customers speak Spanish at home. In places like Union City, West New York, Passaic, Elizabeth, Perth Amboy, Washington Heights, Corona and Sunset Park, a business that only answers in English can lose callers who would rather explain a leaking pipe, a sick child or a car problem in Spanish.

A Spanish answering service lets those callers get answers and book an appointment without a language barrier. You do not have to hire bilingual staff for every shift to offer it.

The receptionist uses the same booking rules in Spanish as in English.

Yes, on Studio voices, which every plan except Value includes. Studio voices detect the caller’s language and answer in it straight away, and Russian and Ukrainian are two of the many languages they speak. That matters for businesses serving communities in Brighton Beach, Sheepshead Bay and parts of Staten Island, as well as Fair Lawn, Freehold and other New Jersey towns where many families speak Russian or Ukrainian.

The Value plan and HIPAA mode answer in English and Spanish. For the full list of languages we have tested, see the languages page.

Each language uses the same business knowledge, booking rules and transfer rules, so you do not manage separate setups.

In every language it speaks, the receptionist can:

• Greet the caller in your business name.
• Answer questions from your website and notes.
• Capture the caller’s name, number, address, reason and urgency.
• Book appointments into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber or Housecall Pro.
• Transfer to you, your team or a trained GH Live agent.

After the call, you get a summary by email and app notification, so you know what the caller needed even if you do not speak their language.

Callers get the same service in every language.

Languages are part of the product, not an extra fee. Every Vocenya plan includes English and Spanish, and every plan with Studio voices answers in many more, including Russian and Ukrainian:

• Value, $49/mo: 250 AI minutes, in English and Spanish.
• Starter, $99/mo: 300 minutes, Studio lifelike voices and a local number.
• Growth, $249/mo: 1,000 minutes, calendar booking and warm transfers.
• Pro, $499/mo: 2,500 minutes and multiple locations.

Every plan has a 14-day free trial, no contract, and you can cancel any time.

GH Live human backup is an add-on, priced per business, if you want trained people available for transfers. You can request a quote. You never pay more because a caller spoke Spanish, Russian or Ukrainian instead of English.