AI live chat for your website, with a person ready to step in

AI live chat is a chat window on your website where an AI assistant answers visitors in real time. Instead of a contact form that waits for someone to check email, the visitor gets an answer while they are still on your page.

Vocenya’s chat uses the same business knowledge as your AI receptionist: your services, hours, service area, pricing notes and policies. A visitor asking whether you serve Hoboken, take Saturday appointments or handle a specific repair gets the same answer a caller would.

Like the phone assistant, the chat is clear that it is a virtual assistant.

When a visitor is ready to move forward, the chat asks for what you need to follow up: name, phone number, email, address and what they are looking for. It keeps the conversation natural, so the visitor answers a few questions instead of filling out a long form.

You get the lead and the chat conversation, so you know exactly what the visitor asked before you call them back. On the Pro plan, speed-to-lead can call new web inquiries within moments, which pairs well with chat leads that arrive after hours.

You set the rules. A chat can go to a person when a visitor asks for one, when the question is outside what the AI knows, or when the visitor is ready to buy and you want a personal touch.

Chats can be handed to:

• You or your team, so you can reply directly.
• A trained GH Live agent, who sees the conversation so far and picks up from there.

Either way, the visitor does not start over.

You get a record of every chat either way, so you can see what visitors ask most.

You add one script tag to your website. Most website builders have a place for custom code in the site settings, and a developer can add it to a custom site in minutes.

Once the tag is in place, the chat widget appears on your pages. It draws on the knowledge you already set up for your AI receptionist, so there is no second system to train. When you update your hours or services in Vocenya, both the phone and the chat use the new information.

There is nothing to install on your server beyond that one line.

Website live chat is included on the Growth plan ($249/mo) and the Pro plan ($499/mo). On the Value plan ($49/mo) and the Starter plan ($99/mo), you can add it for $49 per month.

Handoffs to your own team are part of the chat. Handoffs to trained GH Live agents use the GH Live add-on. Every plan has a 14-day free trial, there is no contract, and you can cancel any time, so you can try the chat on your real website traffic before you decide.

The chat uses the business knowledge you already set up, so there is nothing extra to build.