An AI agent for your website chat and your text messages

It answers the written questions customers send you on your website, the way your front desk would.

• Website chat: a chat bubble on your site, added with one line of code. See website live chat for how to install it and the settings you can change.
• Texts: coming soon. Customers will text your business number and the agent or your team will reply from the same inbox.

It answers from your website, your notes and your own questions and answers, the same knowledge your AI receptionist uses on calls. Like every Vocenya agent, it says it is a virtual assistant.

You choose when it asks for contact details: at the start of a chat, before it shares prices, before booking, or not at all. It asks for a name, phone number and email, the reason for the visit, and any questions you add.

Each lead lands in your portal next to your calls, with the conversation, so you know what the customer asked before you call back. Your team gets a notification for each new lead.

It does not book appointments itself in a chat. If you have an online booking link, it shares it; otherwise it takes the details so your team can confirm a time.

It passes the conversation on when:

• the customer asks for a person, or presses Talk to a person in the chat,
• the customer is upset or describes an emergency,
• the customer asks something your knowledge does not cover,
• a conversation runs long.

It writes a one or two sentence summary for whoever picks it up. If you have GH Live, an available GH Live agent takes the chat first. Otherwise it goes to your team’s shared inbox, and your team gets a push notification and an email. As soon as someone on your team replies, the AI steps back.

Questions it could not answer go on a list in your portal. Type the answer once and the agent uses it from the next conversation on.

The chat answers in the visitor’s browser language when your receptionist can speak it, and in your receptionist’s main language otherwise. On plans with Studio voices that covers many languages; on Value and in HIPAA mode it is English and Spanish. The languages page lists them.

Website chat is included on Growth and Pro, and is $49/month, included on Growth and Pro on Value and Starter. GH Live agents taking chats are priced per business. See pricing for every plan.