A virtual receptionist that pairs AI with trained people

A virtual receptionist does the work of a front-desk receptionist from somewhere other than your office. It answers calls, greets callers by your business name, answers questions, takes messages and books appointments.

Some virtual receptionist services use only people. Some use only software. Vocenya uses both: an AI receptionist answers every call right away, and trained agents from our live answering service, GH Live, take over when a call needs a human.

The AI identifies as a virtual assistant and never pretends to be a person.

You get the availability of software and the judgment of people.

An in-house receptionist can do a lot beyond the phone: greet walk-ins, handle paperwork and keep the office running. If you need all of that, a hire may be the right call.

If your main need is answering the phone, a virtual receptionist often fits better:

• Coverage: one employee covers set hours. A virtual receptionist covers every hour.
• Busy moments: one person handles one call at a time. The AI answers every call at once.
• Cost: plans start at $49 a month, with no payroll, training or turnover.

You can also use both, with the virtual receptionist covering overflow, lunch and after hours.

The AI answers first. It handles the calls that follow a pattern: hours, directions, services, pricing notes, new appointments and rescheduling.

When a call needs a person, the AI warm transfers it. You choose where it goes:

• Your phone or your team’s phones.
• A trained GH Live agent, an add-on priced for your business.

The person who picks up sees the AI’s summary: the caller’s name, number, reason and urgency. The caller does not repeat themselves, and you pay for a human only when one is needed.

You can change the rules any time.

On every call, Vocenya’s virtual receptionist can:

• Answer in your business name, 24/7.
• Answer questions from your website and notes.
• Capture the caller’s name, number, address, reason and urgency.
• Book appointments into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber or Housecall Pro.
• Send you a summary by email and app notification the moment the call ends.
• Answer in the caller’s language: English and Spanish on every plan, and many more on Studio voices (see the languages page).

For a law office in Hackensack, a chiropractor in Brooklyn or a cleaning company in Montclair, that is a front desk that is always open.

Callers reach a real answer instead of voicemail.

Enter your website at vocenya.com, and Vocenya builds your receptionist in about 20 seconds. It can call your phone so you hear how it sounds.

Then review and edit what it knows, set your business-hours and after-hours rules, connect your calendar, and forward your number. There is no hiring process and no training period.

Every plan has a 14-day free trial, there is no contract, and you can cancel any time.

You can start with the AI answering only after hours or only when your office misses a call, then expand coverage once you are comfortable with how it handles your callers.