AI agents for small and local businesses, with real people when it matters

An AI agent is software that can hold a conversation and complete a task, not just answer a single question. For a small business, that usually means handling the customer conversations that eat up the day: phone calls, website questions, follow-ups and reminders.

Vocenya’s AI agents are built for that work. They learn your business from your website and your notes, speak in natural language, and take real actions: booking appointments, capturing lead details and sending you a summary.

They are always honest about what they are. Each agent identifies as a virtual assistant and never pretends to be human.

Vocenya’s agents cover the work that brings in and keeps customers:

• AI receptionist: the AI receptionist answers every call 24/7, answers questions, captures details and books appointments.
• Chat and text agent: the chat and text agent answers website visitors and captures leads from your site.
• Follow-up agent: the follow-up agent makes reminder calls before appointments and, on Pro, speed-to-lead calls to new web inquiries within moments.
• Support email agent: the support email agent handles customer email sent to your business; its page shows whether email answering is live yet.

Texting and email join the other agents as each one launches. The AI agents page shows what every agent does today, what it hands to a person, and which agents are coming soon.

Add GH Phone for business numbers, call routing and a phone app for your team.

Every agent answers from the same business knowledge, so you set it up once.

Yes. Choose AI only, a person only, or both together:

• Your own team: calls transfer to you or your staff, and chats go to your shared inbox.
• GH Live: trained GH agents take the calls and chats your AI hands over, with its summary on their screen.
• Vocenya Talent: skilled people matched to your business for work like customer support, sales, admin or bookkeeping. Shared or dedicated, remote or in GH’s office, quoted for you. Tell us about the job.

The pricing page explains how each option is priced.

Any business that loses customers when the phone rings unanswered. That includes:

• Trades: plumbers, HVAC companies, electricians and roofers, who are on a job when the phone rings.
• Healthcare: dentists and chiropractors, with HIPAA mode available.
• Professional services: law firms and accountants fielding new client calls.
• Local shops and services: auto repair shops, hair salons, restaurants and property managers.

Each business sets its own questions, booking rules and transfer rules.

A plumber can have urgent leaks transferred to the on-call tech, a dental office can book cleanings into its calendar, and a law firm can ask new callers about their case type before a lawyer calls back.

Local owners are usually doing the work themselves. A roofer in Morris County is on a roof. A salon owner in Astoria is with a client. A property manager in Jersey City is walking a unit. The phone rings anyway.

Every call that goes to voicemail is a customer who may call the next business on the list. An AI agent answers that call, gives a real answer, captures the details and books the job, then sends you a summary so you can keep working.

It also handles the local questions that come up constantly: whether you serve Staten Island, whether you park on the street, or whether you come out to Toms River on weekends.

Yes. Most local businesses keep the number they already have and forward it to Vocenya, so listings, signs and vehicle lettering stay the same.

If you want a new number, Starter and above include one local number. In New Jersey, that could be 201 or 551 in Bergen and Hudson, 973 or 862 in Essex, Passaic and Morris, 908 in Union and Somerset, 732 or 848 in Middlesex, Monmouth and Ocean, 609 or 640 in Mercer and the shore, or 856 in South Jersey. In New York City, it could be 212 or 646 for Manhattan or 718, 347 or 929 for the outer boroughs.

Pro supports multiple numbers and locations.

They take the repetitive conversations off your team’s plate so people can focus on the work only people can do. An office manager who no longer answers “what are your hours?” twenty times a day has more time for customers standing in front of them.

AI agents also cover the hours no one is available: evenings, weekends, holidays and the stretch when everyone is on a job. And when a conversation needs a person, the agent hands it off with a summary, to your team or to a trained GH Live agent.

Enter your website at vocenya.com. Vocenya builds your AI receptionist from it in about 20 seconds, and you can hear it by having it call your phone.

Then review what it knows, edit your services, hours and call rules, and connect your calendar. When you are happy, forward your number and it starts answering real calls.

Plans start at $49 a month. Every plan has a 14-day free trial, there is no contract, and you can cancel any time.

You can add more agents and GH Live backup whenever you are ready, from the same account, or ask for a person through Vocenya Talent.