An AI follow-up agent, so customers do not slip through the cracks

It covers the follow-ups that bring customers back and keep your schedule full:

• Appointment reminder calls. It calls customers before their appointment. They can confirm, ask for another time or cancel, in a normal conversation. How reminder calls work.
• Follow-up calls to a list. Upload past inquiries or customers and it calls them, with consent and Do Not Call checks.
• Calls to new leads. On the Pro plan, speed-to-lead calls new web inquiries within moments. How outbound calling works.

Coming soon: a text back to callers nobody could answer, and booking confirmations and reminders by text.

On reminder calls, the agent does not change your calendar. When a customer wants a new time or cancels, it notes the times that suit them, and your team confirms. Every call ends in a summary, so you can see who confirmed, who moved and who cancelled before the day starts.

It can answer simple questions, like where to park or what to bring, from your business knowledge. If the customer needs a person, it can transfer them to your team or a GH Live agent.

The agent calls between 8am and 8pm in the customer’s local time, makes no more than 3 attempts to a number in 24 hours, and identifies itself as a virtual assistant calling for your business. Reminder calls are about an existing appointment, never a sales pitch.

Before any outbound calling you accept the outbound terms, and calls to lists include consent and Do Not Call checks. In HIPAA mode only appointment reminder calls are available.