An AI support agent that answers your business email

Vocenya gives your business its own forwarding address. You set your mailbox to forward customer email there, so customers keep writing to the address they already know.

When an email arrives, the agent reads it and answers from your website, your notes and your own questions and answers, the same knowledge your AI receptionist and chat and text agent use. Its reply goes out in the same email thread, quoting the customer’s message, and the customer’s reply comes back to your inbox.

New leads from email land in your portal next to your calls and chats.

Yes. Choose one of two ways:

• Send replies: the agent answers customers itself.
• Save drafts: each reply waits in your inbox. Send it as written, edit it first, or discard it.

You can also have it answer any time, or only while you are closed, so your team handles email during business hours.

When a customer asks for a person, is upset, or asks something your knowledge does not cover, the email goes to your team’s shared inbox with a short internal note. The customer does not see the note.

The agent reads the text of each email. Attachments are kept in the inbox for your team to open.

Questions it could not answer go on a list in your portal, so you can answer them once.

Email is full of automatic messages, so the agent is careful about what it answers:

• It never answers auto-replies, out-of-office messages, mailing lists, newsletters, bounces or no-reply senders.
• It does not answer email sent from your own business address.
• After 5 AI replies in one thread in a day, new emails in that thread wait for your team.
• Emails flagged as spam, or with an unusual number of links, are held or dropped instead of answered.