AI tools for small businesses, compared honestly

Business seat ($32/month billed yearly, $45 billed monthly) plus the AI Receptionist add-on at $32/month per agent billed yearly, which follows the same annual or monthly billing

HIPAA Business Associate Agreement is a $50/month per workspace add-on.

Says several languages, including English, French and Spanish.

Plans are a set monthly amount based on minutes, with a per-minute overage fee; prices are given through a form or sales call.

Offers a HIPAA-compliant option for portal messages with health information; signing a BAA is not stated on the page.

Bilingual routing is an add-on with a small additional monthly charge.

Start plan: $0.14 per minute with no platform fee; the rate covers the language model, speech-to-text, text-to-speech and telephony. Transfers are $0.05 per transfer minute. The Build plan is $0.12/min plus a $299/month platform fee.

Start plan sign-up includes two credits and an inbound number, no card required.

Scheduling with Cal.com and Calendly.

Transfer minutes billed separately ($0.05/min on Start).

HIPAA-eligible with a signed BAA.

Says 40+ languages natively, with real-time translation in 23 of them.

Free plan: 50 message credits/month, 1 agent, 1 member. Paid Hobby is $40/month for 700 message credits and 2 members; voice and telephony start on Standard at $150/month (4,000 credits). The page offers 20% off yearly plans.

Paid plans offer a 7-day trial.

Through Cal.com or Calendly actions.

Voice calls can be forwarded to a phone number; chats can escalate to a helpdesk ticket.

HIPAA-eligible on the Enterprise plan, which includes a HIPAA Business Associate Agreement with zero data retention.

Mini plan, per month, per workspace: 4 seats and $5 of included AI credits (around 90 automated conversations). A Free plan exists but includes no AI credits. Yearly payment can be enabled in the app.

All features, no card required.

Chat handoff to the human team. No AI phone answering stated.

Says Q&A content can be added in a multilingual format; no language list published.

Business Lite, 60 receptionist minutes/month, billed monthly; $0.48/minute over

On inbound voice plans.

Starter, per agent, billed annually ($79/month billed monthly); unlimited minutes, 100 unique customers/month, then $0.50/customer

Homepage lists HIPAA alongside SOC2 Type II and ISO27001. BAA terms are not published.

Platform fee plus usage, annual plans paid monthly per location; amounts not published

The pricing FAQ says no pilot or trial is published.

Intercom Essential plan, $29 per seat/mo (the page offers annual and monthly billing). Fin is charged on top at $0.99 per outcome, an outcome being a resolved conversation or a completed workflow, charged once per conversation. Phone and SMS usage is billed separately.

No credit card required; unlimited Fin outcomes during the trial.

The Fin Voice page shows booking an appointment as an example action.

Fin Voice passes calls to a human by live transfer, callback or workflow handoff.

“HIPAA support” is listed on the Expert plan ($132 per seat/mo); signing a BAA is not stated on the page.

Says Fin speaks dozens of languages; the Fin Voice page mentions 30-language support. No list published.

Business-in-a-Box billed annually ($99/month billed monthly); 200 voice minutes, 100 chatbot conversations and 400 SMS per month

States HIPAA compliance with signed BAAs; plan conditions are not stated.

Says 20+ languages.

Books service appointments during the call.

Pricing is by sales quote; the AI Employee is an add-on to any plan.

Pay as you go, no monthly platform fee. Voice agents cost $0.07–$0.31 per minute depending on the model, voice and features; telephony ($0.015/min US), phone numbers ($2/month) and add-ons are priced separately. Chat agents from $0.002 per message.

HIPAA / BAA is listed as an Enterprise plan feature.

Docs list more than 50 languages; each depends on the chosen voice and speech-recognition provider.

Professional plan, 250 minutes per month

Listed on the Scale plan ($149/month) and up; can also text a scheduling link.

Virtual receptionist plan with 50 minutes per month. No activation, onboarding or setup fees. Overage rate not published.

Receptionists schedule appointments.

Plans list HIPAA-compliant services; signing a BAA is not stated on the page.

24/7 Spanish and bilingual call handling available.

Launch plan, starts at $449 per month with 500 minutes

Multilingual voices are listed on the Enterprise plan; languages are not named.

Free plan with 25 calls/month ($3.00/call after); Pro is $150/month at about $2.00/call

25 calls per month on the free plan.

Warm transfers; calls can also go to a live North America-based receptionist as a per-call add-on.

Sales-led pricing: Enterprise contracts start at $30,000 a year, scoped around call volume, concurrency, telephony, integrations, security and launch support. No self-serve plan prices are published.

The site says you can build an agent for free from templates; paid pricing is quoted by sales.

Real-time booking, including Cal.com.

BAA signed at contract signing for customers who use the HIPAA Setting to process PHI.

Docs list over 30 languages, plus a multilingual mode that switches between 10 of them.

Free plan includes 50 Lyro AI Agent conversations (one-off). Paid Starter shows $24.17/mo. for 100 billable conversations and 10 seats (the page offers monthly and annual billing, “2 months free” annually); the standalone Lyro AI Agent plan starts at $32.50/mo. from 50 Lyro conversations.

No credit card required.

Hands chats to the human team under set escalation rules. No phone calls stated.

Listed with the custom Premium plan (contact sales).

Starter, 30 calls/month, billed monthly ($20/month billed annually); $1.50 per additional call

On all plans.

BAAs are listed on the Custom plan only.

Says 35+ languages and switches automatically.

Pre-paid $0.05/min Vapi hosting fee with no monthly fee on the usage-only option. Transcriber, language model, voice and telephony provider costs are charged on top per minute. Optional Core support package is $29/month.

Via the Google Calendar tool.

Paid add-on at $2,000/month including a signed BAA; HIPAA-compliant providers only.

Docs say Vapi voices cover 40+ languages; coverage depends on the speech and voice providers chosen.