Ruby

Ruby provides live human virtual receptionists who answer a business’s calls 24/7, plus a managed website chat service. AI is used behind the scenes for transcripts and call flows, while callers speak with a trained person.

Facts last checked Oct 3, 2026

Live answering servicewww.ruby.com Suggest a correction

The facts, as Ruby publishes them

Starting price: $250/monthsource for starting price, checked Oct 3, 2026
Virtual receptionist plan with 50 minutes per month. No activation, onboarding or setup fees. Overage rate not published.
Free trial: Not published
Languages: English, Spanishsource for languages, checked Oct 3, 2026
24/7 Spanish and bilingual call handling available.
HIPAA / BAA: Not published
Plans list HIPAA-compliant services; signing a BAA is not stated on the page.
Integrations: Google Calendar, Calendly, Clio, MyCase, HubSpot, Salesforce, Zapier, JobNimbus, FieldPulse, Microsoft Teamssource for integrations, checked Oct 3, 2026
Books appointments: Yessource for books appointments, checked Oct 3, 2026
Receptionists schedule appointments.
Transfers to a person: Yessource for transfers to a person, checked Oct 3, 2026
Two-way AI texting: Not published
Plans include calling and texting from the business number; texting with customers by AI or receptionists is not described.
Website chat: Yessource for website chat, checked Oct 3, 2026
Managed live chat by people, priced separately from $143/month for 10 chats.

“Not published” means we did not find it on Ruby’s own pages, not that the feature is missing.

Who it’s for

Small businesses that want live human receptionists answering calls, with English-Spanish coverage and per-minute plans.

Worth knowing before you buy

Plans are sold by blocks of receptionist minutes, starting at 50 minutes for $250/month.source
Website chat is a separate plan, starting at $143/month for 10 chats.source
No free trial or overage rate is published on the pricing page.source

Alternatives to Ruby

Full Ruby alternatives comparison

Smith.ai
Law firms and other small businesses that want per-call pricing with the option to hand calls to human receptionists.
Free plan
AnswerConnect
Businesses that want live human receptionists answering calls and website chats around the clock, including healthcare offices.
Not published

Sources

Rubychecked Oct 3, 2026
Ruby pricingchecked Oct 3, 2026
Ruby integrationschecked Oct 3, 2026

Work at Ruby, or spotted something out of date? Suggest a correction.

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