An after hours answering service that never closes

An after hours answering service answers your business phone when your office is closed. Instead of reaching voicemail, the caller talks with someone who can answer questions, take details and help them take the next step.

Vocenya’s after hours answering service is an AI receptionist that follows your after-hours rules. It answers in your business name, explains your hours and services, books appointments, captures the caller’s name, number, address, reason and urgency, and sends you a summary the moment the call ends.

It identifies as a virtual assistant and never pretends to be human.

Problems do not keep business hours. A furnace quits on a January night in Sussex County. A tenant in the Bronx finds water coming through the ceiling on a Sunday. A parent wants to book a dental visit after the kids are asleep.

When those calls hit voicemail, many people hang up and call the next business on the list. An after hours answering service gives them an answer now and gives you the details in writing, so you can decide what needs action tonight and what can wait until morning.

You define what counts as an emergency for your business, such as no heat, an active leak, a lockout, or a tow request from a highway shoulder. The AI asks the right questions and records the urgency of every call.

For emergencies, you choose what happens:

• Warm transfer to your on-call technician or your cell.
• Warm transfer to a trained GH Live agent, an add-on priced for your business.
• Take full details and send you an urgent alert right away.

For everything else, the AI books a time or takes a message for the morning, so you only get woken up when it matters.

Yes. When your calendar is connected, callers can book an open slot during the call, even at midnight. Vocenya books into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber and Housecall Pro, and can send new callers to Jobber, Housecall Pro or ServiceTitan’s Bookings queue.

Your team starts the morning with booked appointments and written summaries instead of a stack of voicemails to return. Calendar booking is included on the Growth and Pro plans.

You stay in control of what can be booked at night. You might let callers book routine estimates and maintenance visits into open morning slots, while emergency calls go to your on-call phone instead of the calendar. If you would rather confirm every booking yourself, the AI can take the request and details, and you call back to lock in a time.

After-hours answering is part of every Vocenya plan. There is no separate night rate.

• Value, $49/mo: 250 AI minutes.
• Starter, $99/mo: 300 minutes and a local number.
• Growth, $249/mo: 1,000 minutes, calendar booking and warm transfers.
• Pro, $499/mo: 2,500 minutes and multiple locations.

GH Live is an add-on, priced per business based on your industry and call volume, so request a quote if you want it. Every plan has a 14-day free trial, no contract, and you can cancel any time.

Because pricing is a flat monthly plan, a busy weekend does not bring a surprise night-rate bill. You pick the plan that fits your call volume and can change plans as your business grows.