The AI receptionist for towing companies that never lets a tow call ring out
An AI receptionist for towing companies answers every call 24/7, including at 3am on the highway shoulder. It confirms the caller is safe, captures the exact location, vehicle, problem and drop-off destination, and warm transfers the call to your on-duty dispatcher or driver, who sees the details before saying hello.
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How a call goes
Route 9 Towing & Recovery
- Receptionist: Route 9 Towing and Recovery, this is the virtual assistant. Are you in a safe spot right now?
- Caller: Yes, I’m on the shoulder with my hazards on. My car just died.
- Receptionist: Okay. Where are you exactly? A road, direction and nearest exit or cross street helps.
- Caller: Route 9 southbound, just past the exit for Main Street.
- Receptionist: Got it. What’s the vehicle, and where would you like it towed?
- Caller: Gray 2015 Camry. To my mechanic, Delgado Auto Care.
- Receptionist: Thanks. I’m connecting you to our dispatcher now. They can see your location and details.
What the owner’s summary would include
- Location:
- Route 9 southbound, past Main Street exit
- Vehicle:
- Gray 2015 Camry, will not start
- Drop-off:
- Delgado Auto Care
- Status:
- Transferred to dispatcher
Where towing companies lose calls today
Your driver is the dispatcher
In a small towing company, the person answering the phone is often behind the wheel hooking up another car. Taking a call while working a highway shoulder is unsafe, and letting it ring means the stranded driver calls the next number.
Bad locations waste trips
A panicked caller says they are “on the highway near the exit.” Without the right direction, mile marker or cross street, your truck circles for twenty minutes or drives past them.
Price shoppers tie up the line
People calling to compare rates for a scheduled transport occupy the phone while a real roadside emergency is trying to get through. You need both handled without one blocking the other.
Calls Vocenya answers for towing companies
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Roadside breakdown tows
- Accident tows
- Lockouts and jump starts
- Flat tire changes
- Scheduled vehicle transport
- Impound and release questions
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your towing company gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help towing companies dispatch faster?
It gets the details your dispatcher needs before the call even reaches them. The AI confirms the caller is safe, then collects the road, direction, nearest exit or cross street, vehicle description, what happened and where the car should go. It warm transfers the caller to your on-duty dispatcher or driver, who sees that summary instantly. Your team spends less time asking questions and more time rolling a truck, and the caller hears a calm voice instead of a ringing phone.
Can it handle calls at 3am?
Yes. It answers every hour of every day in your company’s name. Overnight, you choose what happens: roadside emergencies can ring your on-call driver’s phone, while scheduled transport and impound questions are logged for the morning. If the on-call driver misses the transfer, the call can roll to a backup, and the details are sent either way, so nothing gets lost while the truck is out on another job or the driver is working a recovery.
What does it say about pricing and arrival times?
It shares whatever you add to its notes, like your hook-up fee, per-mile rate or flat rates for common trips. It does not promise arrival times, since it cannot see where your trucks are. Instead it tells the caller the dispatcher will confirm timing, and it transfers them or has the dispatcher call back. That keeps expectations honest and leaves the estimate to the person who knows the board, the traffic and which truck is closest.
Does it tell callers what to do if they are in danger?
Yes. The AI asks early whether the caller is safe. If anyone is hurt, the car is in a travel lane or the caller feels unsafe, it tells them to call 911 first. You can also add your own safety guidance, such as staying in the car with a seatbelt on or getting behind a guardrail, so every caller hears the same advice your drivers would give. That consistency matters most on dark highways and in bad weather.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls new web inquiries within moments, with consent.
Serving towing companies in New Jersey and New York City
Breakdowns on the Turnpike, the Parkway, Route 287 and the Cross Bronx rarely happen at convenient times, and winter storms can bring a wave of slide-off calls within a few hours.
See how it works in New Jersey and New York City.
Questions from towing companies
Can the AI dispatch trucks directly?
No. It captures everything your dispatcher needs and transfers the call or sends the details immediately. Your dispatcher or driver decides which truck goes and confirms timing. The AI makes the handoff faster and more complete, but a person always makes the dispatch decision.
Can it handle accident scene calls from police?
You can set a separate flow for police and rotation calls, such as transferring them straight to your dispatcher without the usual questions. Tell the AI how those callers usually identify themselves, and it routes them first, ahead of scheduled transport or price questions.
Does it work in Spanish?
Yes. The AI answers in English and Spanish on every plan, and Studio voices answer in 89 languages, including Russian and Ukrainian. A stranded driver can describe where they are in the language they speak best, and your dispatcher gets the location, vehicle and drop-off destination in English, ready to act on.
Can I route calls to whichever driver is on duty?
Yes. With GH Phone you can set up call routing and forwarding to team members, and the AI can warm transfer to the on-call phone on Growth and above. Change the on-call number when shifts change, and calls follow the driver who is actually working that night.
How much does a towing answering service cost?
Growth at $249 a month includes 1,000 AI minutes, warm transfers and recordings, which most towing companies need for dispatch. Pro at $499 adds more minutes and multiple numbers for companies with several yards. Every plan has a 14-day free trial and no contract.
Related industries
Hear your towing company receptionist answer, right now.
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Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.