Intercom
Fin is an AI customer service agent that answers customers across chat, email, voice and messaging channels, and hands conversations to the business’s human team with the context kept. It runs inside Intercom or alongside other helpdesks.
Facts last checked
The facts, as Intercom publishes them
- Starting price
- $29/seat/monthsource for starting price, checked Oct 3, 2026
Intercom Essential plan, $29 per seat/mo (the page offers annual and monthly billing). Fin is charged on top at $0.99 per outcome, an outcome being a resolved conversation or a completed workflow, charged once per conversation. Phone and SMS usage is billed separately.
- Free trial
No credit card required; unlimited Fin outcomes during the trial.
- Languages
- Not published
Says Fin speaks dozens of languages; the Fin Voice page mentions 30-language support. No list published.
- HIPAA / BAA
- Not published
“HIPAA support” is listed on the Expert plan ($132 per seat/mo); signing a BAA is not stated on the page.
- Integrations
- Salesforce, HubSpot, Freshworks, Zoho, Front, Gorgias, Dixa, Twilio, RingCentral, Aircallsource for integrations, checked Oct 3, 2026
Helpdesks from the Fin pricing page; phone systems (Twilio, RingCentral, Aircall and others) from the Fin Voice page.
- Books appointments
The Fin Voice page shows booking an appointment as an example action.
- Transfers to a person
Fin Voice passes calls to a human by live transfer, callback or workflow handoff.
- Two-way AI texting
SMS is a pay-as-you-go channel on Intercom plans.
- Website chat
Live chat is included on all Intercom plans.
“Not published” means we did not find it on Intercom’s own pages, not that the feature is missing.
Who it’s for
Businesses that want an AI agent across chat, email, SMS and phone inside Intercom or an existing helpdesk, and are comfortable with per-seat plus per-outcome pricing.
Alternatives to Intercom
Small teams that want a business phone system and an AI receptionist on the same number, with CRM sync to HubSpot or Salesforce.
$32/month per seat + $32/month AI Receptionist
Small businesses that want low-entry, minute-based AI call answering with optional SMS and chat agents.
$29/month
Solo owners and small businesses that want minute-based AI call answering in English and Spanish with website chat included.
$49/month
Law firms and other small businesses that want per-call pricing with the option to hand calls to human receptionists.
Free plan
- VocenyaOur product
Local service businesses and practices in New Jersey and New York that want an AI receptionist with a staffed human team behind it, including healthcare practices that need a BAA.Worth knowing: Calendar booking and warm transfers start on the $249/month Growth plan.
$49/month
Vocenya: an AI receptionist with people behind it
An AI receptionist that answers calls 24/7 in the business’s name, answers questions from its website and notes, books appointments and texts or emails the owner a summary. Calls that need a person can be handed to GH Live, a staffed human answering team, for a per-business rate.
Call our AI receptionist: (732) 633-0055Hear it answer before you compare anything else.- Starting price
- Free trial
- HIPAA / BAA
- Languages
- English, Spanishsource for languages, checked Oct 3, 2026
Sources
- Fin AI agentchecked Oct 3, 2026
- Fin pricingchecked Oct 3, 2026
- Intercom pricingchecked Oct 3, 2026
- Fin Voicechecked Oct 3, 2026
Work at Intercom, or spotted something out of date? Suggest a correction.
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Hear it answer as your business, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.