AI web chat for small businesses, compared

Free plan: 50 message credits/month, 1 agent, 1 member. Paid Hobby is $40/month for 700 message credits and 2 members; voice and telephony start on Standard at $150/month (4,000 credits). The page offers 20% off yearly plans.

Paid plans offer a 7-day trial.

Voice calls can be forwarded to a phone number; chats can escalate to a helpdesk ticket.

Business Lite, 60 receptionist minutes/month, billed monthly; $0.48/minute over

On inbound voice plans.

$39/month standalone or bundled free with voice plans.

Separate SMS agent, from $19/month.

Also lists CRM and calendar integration without naming specific products.

Intercom Essential plan, $29 per seat/mo (the page offers annual and monthly billing). Fin is charged on top at $0.99 per outcome, an outcome being a resolved conversation or a completed workflow, charged once per conversation. Phone and SMS usage is billed separately.

No credit card required; unlimited Fin outcomes during the trial.

Live chat is included on all Intercom plans.

Fin Voice passes calls to a human by live transfer, callback or workflow handoff.

SMS is a pay-as-you-go channel on Intercom plans.

Helpdesks from the Fin pricing page; phone systems (Twilio, RingCentral, Aircall and others) from the Fin Voice page.

Business-in-a-Box billed annually ($99/month billed monthly); 200 voice minutes, 100 chatbot conversations and 400 SMS per month

100 chatbot conversations per month on Business-in-a-Box.

400 SMS per month on Business-in-a-Box.

Professional plan, 250 minutes per month

Included free on every plan.

Texts callers during the call (e.g. appointment links). Two-way AI text conversations are not described.

Calendar booking is described, but calendar services are not named on the pages checked.

Free plan with 25 calls/month ($3.00/call after); Pro is $150/month at about $2.00/call

25 calls per month on the free plan.

Live-staffed website chat powered by AI, a separate product from $140/month for 20 chats.

Warm transfers; calls can also go to a live North America-based receptionist as a per-call add-on.

Mini plan, per month, per workspace: 4 seats and $5 of included AI credits (around 90 automated conversations). A Free plan exists but includes no AI credits. Yearly payment can be enabled in the app.

All features, no card required.

Chat handoff to the human team. No AI phone answering stated.

An SMS inbox is available from the Essentials plan for the team to reply; the AI agent page does not list SMS as a channel.

Free plan includes 50 Lyro AI Agent conversations (one-off). Paid Starter shows $24.17/mo. for 100 billable conversations and 10 seats (the page offers monthly and annual billing, “2 months free” annually); the standalone Lyro AI Agent plan starts at $32.50/mo. from 50 Lyro conversations.

No credit card required.

Hands chats to the human team under set escalation rules. No phone calls stated.

Start plan: $0.14 per minute with no platform fee; the rate covers the language model, speech-to-text, text-to-speech and telephony. Transfers are $0.05 per transfer minute. The Build plan is $0.12/min plus a $299/month platform fee.

Start plan sign-up includes two credits and an inbound number, no card required.

Transfer minutes billed separately ($0.05/min on Start).

Pay as you go, no monthly platform fee. Voice agents cost $0.07–$0.31 per minute depending on the model, voice and features; telephony ($0.015/min US), phone numbers ($2/month) and add-ons are priced separately. Chat agents from $0.002 per message.

Chat agents from $0.002 per message.

SMS billed at $0.01 per message.

Sales-led pricing: Enterprise contracts start at $30,000 a year, scoped around call volume, concurrency, telephony, integrations, security and launch support. No self-serve plan prices are published.

The site says you can build an agent for free from templates; paid pricing is quoted by sales.

SMS chat agents need your own Twilio account.

Pricing is by sales quote; the AI Employee is an add-on to any plan.

Website chat conversations continue over text.