The AI receptionist for med spas that books while you treat
An AI receptionist for med spas answers every call and books injectables, laser treatments, facials and consultations while your injectors are with clients. It answers questions about your treatment menu, pricing and specials straight from your website, and sends questions about side effects or reactions to your clinical team. It never gives medical advice.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Glow Studio Med Spa
- Receptionist: Hi, thanks for calling Glow Studio Med Spa. I’m the spa’s virtual assistant. What can I help you with?
- Caller: I saw your laser hair removal special on Instagram. How much is it for underarms?
- Receptionist: Our current special lists underarm laser hair removal at $299 for a package of six sessions. It starts with a quick consult. Can I get your first name?
- Caller: It’s Brianna.
- Receptionist: Thanks, Brianna. I have consults Thursday at 6:00 or Saturday at 11:30. Which works?
- Caller: Saturday at 11:30.
- Receptionist: You’re booked for Saturday at 11:30. Our pre-treatment tips are on our website. See you then.
What the owner’s summary would include
- Client:
- Brianna (new)
- Interest:
- Laser hair removal special
- Booked:
- Saturday 11:30 AM consult
- Source:
- Instagram promotion
Where med spas lose calls today
Leads call at night and on weekends
Many med spa clients research treatments after work or on a Sunday afternoon. If they call and get voicemail, they book with the spa that answered or messaged back first, and the promotion you paid for brings business to someone else.
Injectors should not answer phones
In a small med spa, the nurse injector or aesthetician is often the person nearest the phone. Stepping out of a treatment room to quote laser hair removal packages is not a good use of a licensed provider’s time.
Post-treatment calls need the right person
A client calls about swelling after filler or redness after a laser session. That call has to reach your clinical team promptly, not sit in the same voicemail as someone asking about gift cards.
Calls Vocenya answers for med spas
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Botox and dermal filler bookings
- Laser hair removal and skin resurfacing consults
- Pricing, packages and membership questions
- Specials and gift card inquiries
- Post-treatment concerns for your clinical team
- Rescheduling touch-up appointments
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your med spa gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help med spas book more treatments?
Med spa clients often decide quickly and book with whoever responds first. An AI receptionist answers every call on the first ring, day or night, shares the prices and specials from your website and books a consult or treatment on the spot. On the Pro plan, speed-to-lead calls people who fill out your web form within moments. Your team wakes up to booked appointments and summaries instead of voicemails from last night’s promotion.
Can a med spa answering service quote prices?
Yes, from the prices you publish. The AI reads your treatment menu, packages and current specials from your website and notes, and quotes them exactly as written. If you prefer to price injectables by consult, you can tell it to explain that and book the consult instead. It never promises results or recommends how many units someone needs. Those conversations belong with your injector during the consult. Clients get a straight answer on cost, and your injector still owns every treatment recommendation.
How does the AI handle post-treatment concerns?
It treats them as clinical calls. The AI takes the client’s first name, which treatment they had and what they are noticing, then transfers the call or alerts your clinical team right away, based on your rules. It never tells a client whether a reaction is normal or what to do about it. If a caller describes trouble breathing, a severe allergic reaction or vision changes, the AI tells them to call 911.
Do med spas need HIPAA mode?
Med spas that provide medical treatments often handle health information, so many choose HIPAA mode with a signed BAA. It is a $150 monthly add-on that includes patient-safe alerts and recordings kept in GH-controlled systems. The AI collects only what it needs to book, such as a first name and the treatment of interest. Your compliance decisions stay with you and your medical director. You review and edit everything it says before it answers a real client.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. HIPAA mode answers in English and Spanish.
HIPAA mode
A signed BAA, patient-safe alerts and recordings kept in GH-controlled systems.
Serving med spas in New Jersey and New York City
Med spas in Manhattan, Hoboken, Short Hills and along the Jersey Shore see demand climb before summer, the holidays and wedding season. An AI receptionist answers every call from those promotions, including the ones that come in after your last appointment of the night.
See how it works in New Jersey and New York City.
Questions from med spas
Can the AI sell memberships and packages?
It can explain the memberships and packages described on your website, answer common questions and book a consult or first treatment. It does not take payments. If a client is ready to buy, the AI can transfer them to your front desk or take their details for a callback. Your team gets a summary either way.
Will it tell clients how much Botox they need?
No. The AI never gives medical advice or recommends a dose or treatment plan. It can share your published pricing, such as a per-unit price, and book a consult where your injector assesses the client in person. That keeps clinical decisions with your licensed providers.
Does it work with website chat too?
Yes. Website live chat answers visitors from the same knowledge as the phone receptionist, captures leads and hands chats to your team. It is included on Growth and Pro, and a $49 monthly add-on on Value and Starter. Many med spa clients prefer to type their questions.
Can it handle calls in Spanish or Russian?
Yes. On Studio voices the AI answers in 89 languages, including Spanish and Russian. The Value plan and HIPAA mode answer in English and Spanish. Clients can ask about treatments, pricing and openings in their language, and your team gets every summary in English. That helps spas serving multilingual neighborhoods reach more clients.
Which plan works for a med spa?
Growth at $249 a month adds calendar booking, warm transfers and recordings. Pro at $499 adds speed-to-lead calls for web inquiries and supports multiple locations. Both include website live chat and a 14-day free trial with no contract. You can cancel any time.
Still comparing tools? See AI SMS agents for med spas, with every vendor’s published prices and features, ours included.
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Hear your med spa receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.