The AI receptionist for movers that books surveys while your crews are on the road
An AI receptionist for movers answers every call 24/7 in your company’s name. It captures the move date, pickup and drop-off addresses, home size, floors, elevators and special items like pianos, then books an in-home or video survey or sends you a quote request. Your dispatcher stops drowning in calls, and fewer moves slip to competitors.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Brightway Movers
- Receptionist: Thanks for calling Brightway Movers, I’m the virtual assistant. Are you planning a move?
- Caller: Yes, from a one-bedroom in Astoria to a house in Clifton at the end of next month.
- Receptionist: Great. Is the Astoria apartment a walk-up or does it have an elevator, and what floor is it on?
- Caller: Third floor walk-up. The house in Clifton has a driveway.
- Receptionist: Thanks. Do you need packing help, and do you have any heavy items like a piano or a safe?
- Caller: No piano, but I’d like help packing the kitchen.
- Receptionist: Got it. The easiest way to get an accurate price is a quick video survey. I have Tuesday at 7pm or Wednesday at noon. Which is better?
- Caller: Tuesday at 7.
What the owner’s summary would include
- Move:
- 1BR Astoria to house in Clifton, end of next month
- Access:
- 3rd floor walk-up; driveway at destination
- Services:
- Kitchen packing
- Booked:
- Video survey Tue 7pm
Where movers lose calls today
Quote requests come in all day and night
People plan moves after work and on weekends, often calling several movers in one sitting. If your office is closed or your dispatcher is on another line, the caller moves on to the next company and books a survey there.
Estimates need a long list of details
Move date, flexibility, bedrooms, floors, elevator or walk-up, long carry, parking, packing, storage, piano, safe. Missing any of these means an inaccurate quote, an unhappy customer and a crew that runs over on moving day.
Moving day calls cannot wait
On the day of a move, customers call about arrival times, forgotten items and building access problems. Those calls land during the same hours new customers are calling for quotes, and both need an answer right away.
Calls Vocenya answers for movers
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Local move quote requests
- Long-distance and interstate move inquiries
- Packing and unpacking services
- Storage questions
- Piano, safe and specialty item moves
- Office and commercial moves
- Moving day arrival and status calls
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your moving company gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help moving companies book more moves?
People shopping for movers often call three or four companies in a row, then book with whoever gave them a clear next step. The receptionist answers every call 24/7, captures the full set of move details your estimator needs, and books an in-home or video survey into your calendar. Your office wakes up to booked surveys instead of voicemails, and your estimators walk into each survey with the addresses, floors, access and special items already noted.
Can it handle peak moving season?
Late spring through summer and the end of every month are when calls peak, especially around the first and the fifteenth. The receptionist handles many calls at the same time, so nobody waits on hold. You can tell it which dates are booked, and it can offer alternative dates or put customers on a waitlist, capturing their details so you can call if a date frees up. Cancellations happen, and a ready waitlist fills those gaps fast.
How does it help on moving day?
On moving day, customers call to ask when the truck is arriving, to add an item or to report a building problem. The receptionist can take those messages and send them to your dispatcher right away, or warm transfer urgent calls to your dispatcher or crew lead with the summary attached. That keeps your office line open for new quote requests while existing customers still get a fast answer. It also means your crew lead is not fielding sales calls while carrying a dresser down three flights of stairs.
Can it answer questions about pricing and policies?
Yes, from your website and the notes you provide. It can explain whether you charge hourly with a minimum, how travel time works, what packing costs, your deposit and cancellation policies, and what you do not move. It will never make up a price you have not given it. For binding quotes, it books the survey and lets your estimator give the number. That protects you from quoting a job by phone that turns out to have a long carry, a fourth-floor walk-up and a storage unit nobody mentioned.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls people who fill out your online quote form within moments, and reminder calls confirm move dates and arrival windows the day before.
Serving movers in New Jersey and New York City
Moves between NJ and NYC come with walk-ups, elevator reservations, certificates of insurance and loading zone rules, and end-of-month lease turnover makes the 1st and 15th especially busy. The receptionist can ask about all of it before your estimator ever calls back.
See how it works in New Jersey and New York City.
Questions from movers
Can the AI receptionist give moving quotes?
It can share general pricing, like hourly rates by crew size and minimum hours, if you give it that information. For accurate quotes, most movers prefer it to book a survey. You decide, and it gives every caller the same clear answer.
Does it ask about NYC building requirements?
Yes. You can have it ask whether the building requires a certificate of insurance, an elevator reservation or specific move hours, at both the pickup and delivery addresses. Those answers go into the summary, so your office can prepare paperwork ahead of time and your crew is not stuck waiting in the lobby.
Can it handle long-distance move calls?
It can capture origin, destination, move dates and home size, then book a survey or send you the lead. It does not quote interstate moves on its own, but it makes sure your estimator has everything needed to call back and give a proper estimate.
Can it speak Russian or Ukrainian?
Yes. On Studio voices it answers in 89 languages, Russian and Ukrainian included, and switches as soon as the caller does. The Value plan answers in English and Spanish. That helps in neighborhoods like Brighton Beach, Sheepshead Bay and parts of North Jersey where many families prefer Russian or Ukrainian. You still get the summary in English. Families making a big move appreciate hearing their own language.
How much does it cost?
Plans start at $49 a month. Movers who want survey booking and warm transfers to dispatch usually choose Growth at $249 a month, and multi-location companies choose Pro at $499. Every plan has a 14-day free trial and no contract. You can cancel any time.
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Hear your mover receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.