The AI receptionist for commercial real estate that qualifies every space inquiry
An AI receptionist for commercial real estate answers your listing and leasing lines 24/7. It tells callers about available office, retail, flex and industrial spaces from your notes, asks about square footage, use, budget and timing, books tours with the right broker and sends your team a clean summary of every qualified inquiry.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Meridian Commercial Advisors
- Receptionist: Meridian Commercial Advisors, this is the virtual assistant. Which property are you calling about?
- Caller: The retail space on Route 17. What’s the size and the asking rent?
- Receptionist: It’s about 2,400 square feet with frontage on the highway, and the broker will share current terms. What type of business is it for?
- Caller: A physical therapy clinic. We’d need it by spring.
- Receptionist: Thank you. Would you like to tour it? Mark Chen has Tuesday at 2 or Wednesday at 10.
- Caller: Tuesday at 2.
- Receptionist: You’re booked with Mark for Tuesday at 2. He’ll have your use and timing before he calls you.
What the owner’s summary would include
- Property:
- Route 17 retail, about 2,400 sq ft
- Use:
- Physical therapy clinic
- Timing:
- Spring occupancy
- Tour:
- Tuesday 2pm with Mark Chen
Where commercial real estate firms lose calls today
Sign calls with no context
A business owner calls the number on your For Lease banner. Your broker is at a lease signing and gets a vague voicemail. Without knowing size, use or timing, the callback starts from zero.
Unqualified inquiries eat broker time
Someone wanting 500 square feet calls about your 20,000 square foot warehouse. Your brokers end up spending hours each week on calls that a few quick questions would have sorted out.
Tenant calls mixed with deal calls
If you also manage buildings, tenant service requests and HVAC complaints hit the same line as new leasing prospects, and both groups end up waiting much longer for answers than they should.
Calls Vocenya answers for commercial real estate firms
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- For Lease and For Sale sign calls
- Square footage and zoning questions
- Tour requests
- Tenant rep broker inquiries
- Existing tenant service requests
- Investor calls about listed properties
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your commercial real estate firm gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help commercial real estate brokers?
It qualifies every inquiry before it reaches a broker. The AI answers what it knows about each listing from your notes, then asks the questions that matter in commercial deals: intended use, required square footage, budget range, lease term and occupancy date. Brokers get an alert with those answers and can decide which calls to return first. Qualified prospects can book a tour directly on the broker’s calendar without a single round of phone tag.
Can it route calls to the right broker?
Yes. You can assign listings to brokers, and the AI books tours on that broker’s Google Calendar or Outlook calendar and sends the summary to them. On the Growth plan and above, it can warm transfer a hot prospect straight to the listing broker. Calls about a property type rather than a specific listing, like a request for 5,000 feet of flex space near the turnpike, can go to whoever covers that segment.
Can it handle tenant calls for buildings we manage?
Yes. The AI asks whether the caller is a current tenant or looking for space and follows a separate path for each. Tenants reporting a broken HVAC unit, a lighting problem or a door access issue get their request captured with the building, suite and urgency. Urgent building problems after hours, like a water leak in a suite or a failed loading dock door, can go straight to your on-call engineer or property manager.
Does it sound professional enough for commercial clients?
The Starter plan and above include lifelike Studio voices, and the AI speaks in plain, businesslike sentences in your firm’s name. It identifies as a virtual assistant and never pretends to be a broker or gives opinions on deal terms. Callers who want a person can be transferred to the right broker, and your summary arrives ready to drop into your pipeline or CRM by hand. Recordings and transcripts on Growth and above let you hear exactly what a prospect asked.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls back business owners who submit a space inquiry on your website within moments and captures their size and timing requirements.
Serving commercial real estate firms in New Jersey and New York City
From Route 17 and Route 1 retail corridors to Manhattan office floors and warehouses near the Port of Newark, commercial inquiries in New Jersey and New York vary widely, so fast qualification saves real broker time.
See how it works in New Jersey and New York City.
Questions from commercial real estate firms
Can the AI quote asking rents and terms?
It shares only what you add to its notes. Many firms list size, features, zoning and availability and leave rent, concessions and terms for the broker to discuss. You can change what the AI shares for each listing at any time, and it uses the update on the next call.
Can it screen out calls from other brokers?
It asks whether the caller represents a tenant or buyer. Cooperating broker calls can be routed to the listing broker, captured for a callback or handled with standard co-brokerage information from your notes, however you prefer. Direct principals can be flagged so your broker knows who to call first.
Do we need a new phone number?
No. Forward the number on your signs and marketing to Vocenya. If you want separate numbers for individual listings to track which banners produce calls, GH Phone offers local numbers with call routing at $25 per user per month.
Can it answer in Spanish or Russian?
Yes. On Studio voices the AI answers in 89 languages, including Spanish and Russian, and the Value plan answers in English and Spanish. Small business owners looking for retail or restaurant space can ask questions in the language they are comfortable with, and your broker gets the summary in English with use, size and timing spelled out.
How much does it cost for a commercial brokerage?
Growth at $249 a month includes calendar booking, warm transfers and recordings. Pro at $499 adds speed-to-lead and multiple numbers, which suits firms with many active listings or several offices. Every plan includes a 14-day free trial and no contract, and you can cancel any time.
Related industries
Hear your commercial real estate firm receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.