The AI receptionist for home security installers that books the walkthrough
An AI receptionist for home security installers answers every call in your company’s name, 24/7. It books consultations for cameras, alarms, smart locks and doorbells, captures the property type and what worries the caller, handles service calls from existing customers, and sends you a summary so your techs arrive prepared.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Shieldline Security
- Receptionist: Thanks for calling Shieldline Security, this is the virtual assistant. Are you looking for a new system, or calling about an existing one?
- Caller: New system. Someone tried to break into my neighbor’s house last week and I want cameras.
- Receptionist: I’m sorry to hear that. Is this a house, townhouse or apartment, and about how many cameras are you thinking?
- Caller: A house. Maybe four outside, front, back and both sides.
- Receptionist: Got it. Would you also like an alarm or a video doorbell, and do you want professional monitoring or just the app?
- Caller: A doorbell too. Probably just the app for now.
- Receptionist: I can book a free walkthrough Saturday at 10am so a technician can plan camera placement. What’s the address?
What the owner’s summary would include
- Lead:
- New system, four exterior cameras plus doorbell
- Property:
- Single-family house
- Monitoring:
- Self-monitored through app for now
- Booked:
- Walkthrough Saturday 10:00am
Where home security installers lose calls today
Buyers call right after something happens
A break-in on the block or a package theft on the porch sends homeowners shopping for cameras that same day. If your phone goes to voicemail, they book the first installer who answers.
Service calls interrupt installs
Existing customers call about offline cameras, keypad trouble beeps and app login problems. Your techs are running wire in an attic and can’t answer, so those customers start to feel ignored.
Quotes need a lot of detail
Number of entry points, camera locations, Wi-Fi coverage, existing wiring and whether they want professional monitoring all change the quote. That’s a long conversation to have from a ladder in someone’s garage.
Calls Vocenya answers for home security installers
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Security camera installation quote
- Alarm system consultation
- Video doorbell or smart lock install
- Camera offline or not recording
- Keypad trouble beep or low battery
- Moving and relocating an existing system
- Small business camera or access control
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your security installation company gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help home security installers?
Security buyers usually call when they’re worried, and they book whoever answers. An AI receptionist picks up every call, asks about the property, the number of cameras or entry points, and monitoring preferences, then books a walkthrough on your calendar. You get a summary by email and app notification with the details. Your techs arrive knowing whether they’re planning a four-camera install or a full alarm system with door sensors. Fewer return trips means more installs each week.
Can it separate sales calls from service calls?
Yes. It asks early whether the caller is a new customer or an existing one. Sales calls get qualified and booked. Service calls capture the customer’s name, address, the equipment involved and the problem, such as a camera offline or a keypad beeping, and go to your service calendar or your on-call tech. Existing customers get a quick answer, and your sales pipeline stays clean. Your office sees both queues clearly.
Will it handle alarm emergencies?
It isn’t a monitoring center and won’t act as one. If someone reports an active break-in or emergency, it tells them to call 911 right away. For system issues after hours, like a constant trouble beep, it can share basic guidance you approve and book a service visit or alert your on-call tech, based on your rules. You decide which system problems are worth a night visit and which can wait.
Does it help with small business security leads?
It does. Shop owners, restaurants and offices get their business name, the number of doors and cameras, whether they need access control, and the best time for a walkthrough captured. You can route commercial leads to a separate calendar. On the Pro plan, speed-to-lead calls new web inquiries within moments. Business owners who just had a break-in get a fast answer and a walkthrough on the calendar the same week.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Books into Housecall Pro while the caller is still on the line.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls homeowners who request a camera or alarm quote online within moments, while the concern that prompted the search is still fresh.
Serving home security installers in New Jersey and New York City
Package theft in dense Hudson County and New York City neighborhoods and larger properties across Bergen, Morris and Monmouth counties create very different camera needs. Asking about building type and entry points on the first call helps your tech plan the right install.
See how it works in New Jersey and New York City.
Questions from home security installers
Can the AI act as an alarm monitoring service?
No. It answers your business line, books appointments and handles service requests. It doesn’t monitor alarms or dispatch police. Anyone reporting an emergency is told to call 911. Your monitoring partner’s number can be shared with customers if you include it in your notes.
Can it troubleshoot camera problems?
It can share basic steps from your notes, such as restarting a camera or checking the Wi-Fi router, and then book a service visit if that doesn’t help. It won’t go beyond the guidance you give it, and it notes what the customer already tried.
Does it work with my scheduling tools?
It books into Google Calendar, Microsoft 365, Jobber and Housecall Pro, and sends leads into Jobber and Housecall Pro. Walkthroughs and service visits can live on separate calendars, each with the job lengths you set for cameras, alarms and doorbells.
Can I route calls to my techs’ cell phones?
Yes. Warm transfers can go to the owner’s or a team member’s phone. GH Phone adds business lines and a browser softphone for your team at $25 per user per month. The tech who picks up sees the AI’s summary first.
How much does it cost?
Plans start at $49 a month. Growth at $249 adds calendar booking, warm transfers and recordings, and Pro at $499 adds speed-to-lead and multiple numbers. Every plan has a 14-day free trial, no contract, and you can cancel any time.
Related industries
Hear your home security installer receptionist answer, right now.
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Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.