The AI receptionist for primary care practices and family doctors
An AI receptionist for primary care practices answers every call to your office, books sick visits, annual physicals and follow-ups, and answers questions about hours, locations and the insurance plans listed on your site. Refill requests, test results and symptom questions go to your nurses and staff. It never gives medical advice, and emergencies are told to call 911.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Lakeside Family Medicine
- Receptionist: Thank you for calling Lakeside Family Medicine. I’m the practice’s virtual assistant. How can I help?
- Caller: I have a bad cough and a fever. Can I see my doctor today?
- Receptionist: I can check for a sick visit. If you are having trouble breathing or chest pain, please hang up and call 911. What’s your first name?
- Caller: No, nothing like that. It’s Angela.
- Receptionist: Thanks, Angela. I have a sick visit today at 3:40 with the nurse practitioner, or tomorrow at 9:00 with your doctor. Which would you like?
- Caller: Today at 3:40, please.
- Receptionist: You’re booked today at 3:40. Please bring your insurance card. If anything gets worse before then, call back and ask for the nurse.
What the owner’s summary would include
- Patient:
- Angela (established)
- Reason:
- Cough and fever
- Booked:
- Today 3:40 PM with NP
Where primary care practices lose calls today
The 8am phone rush
The moment your phones open, patients call for same-day sick visits. Lines stay busy, callers get frustrated, and some give up and go to urgent care for something your practice could have handled.
Staff buried in routine calls
Questions about hours, directions, forms and whether you take a plan fill the day. Every one of those calls pulls a medical assistant or receptionist away from rooming patients or handling referrals.
After-hours calls need sorting
At night, a patient asking about a refill and a patient with chest pain may both call the same line. Your after-hours process has to send true emergencies to 911 and route everything else properly.
Calls Vocenya answers for primary care practices
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Same-day sick visit requests
- Annual physicals and wellness visits
- Prescription refill requests for staff
- Test result and referral status questions
- New-patient registration and insurance questions
- School, sports and work physical forms
- Telehealth visit scheduling
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your primary care practice gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help primary care practices with the morning rush?
An AI receptionist can answer many calls at the same moment, so nobody hears a busy signal when phones open at 8am. It offers same-day sick slots from your calendar, books annual physicals and follow-ups, and answers routine questions from your website. Your front desk handles the patients in the waiting room while the AI works through the queue. Staff get an app notification and email summary of every call as it ends. Patients get through on the first try.
How does a medical answering service handle refills and results?
Refills, test results and referral status are clinical or administrative tasks that belong to your staff. The AI does not look up records, share results or promise a refill. It collects the patient’s first name and what they need, then sends the request to your team or transfers the call according to your rules. Patients get a clear answer on when to expect a callback. Your staff get organized requests with the first name, the need and the best callback number, instead of rushed voicemails to decode.
What does the AI do with urgent symptoms after hours?
You set the after-hours rules. For any caller describing emergency symptoms such as chest pain, trouble breathing or signs of a stroke, the AI tells them to call 911. For other urgent concerns, it can transfer to your on-call provider or your after-hours clinical line. Routine requests are captured for the morning. The AI never gives medical advice or makes triage decisions, and every after-hours call is summarized for your team.
Is an AI receptionist appropriate for a medical office?
Yes, when it has clear limits. Primary care practices can add HIPAA mode with a signed BAA for $150 a month, which adds patient-safe alerts and keeps recordings in GH-controlled systems. The AI identifies itself as a virtual assistant, collects only what is needed to book or route a call, like a first name and a reason, and hands every clinical question to your team. You review and edit its answers before it goes live.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. HIPAA mode answers in English and Spanish.
HIPAA mode
A signed BAA, patient-safe alerts and recordings kept in GH-controlled systems.
Serving primary care practices in New Jersey and New York City
Primary care offices in New Jersey and New York City get their heaviest call volume during cold and flu season and in late summer when schools and camps need physical forms. The AI answers in English and Spanish, including in HIPAA mode, and in 89 languages on Studio voices without HIPAA mode, which suits practices serving multilingual patients in Newark, Elizabeth, Brighton Beach and Jackson Heights.
See how it works in New Jersey and New York City.
Questions from primary care practices
Can it tell patients whether they need to be seen?
No. The AI never gives medical advice or triage decisions. It books visits, takes messages and follows your rules for routing urgent calls. Anyone describing an emergency is told to call 911, and clinical questions go to your nurses or providers.
Can it register new patients?
It can collect a first name and reason for the visit, answer questions about which plans you accept from your website, book the first appointment and tell callers where to find your new-patient forms on your website. Detailed registration stays in your own systems.
What if a patient wants a person?
The AI can warm transfer to your front desk or nurse line, or to a trained GH Live agent as an add-on priced for your business. The person who picks up sees the AI’s summary, so the patient does not repeat themselves.
How many calls can it handle at once?
The AI answers each call as it comes in, so a morning rush does not create a busy signal. Your plan’s AI minutes set the monthly volume, from 250 minutes on Value to 2,500 on Pro. You can change plans as your call volume grows.
Do we have to replace our phone system?
No. You can forward your existing number to Vocenya during peak hours, lunch or after hours. If you want new lines, GH Phone adds business numbers, call routing and a browser softphone at $25 per user per month, and your team can answer from a browser.
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Hear your primary care practice receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.