The AI receptionist for taxi services that picks up on the first ring
An AI receptionist for taxi and local car services answers every ride call in your company’s name, 24/7. It takes pickup addresses, destinations, times and passenger counts, schedules rides for later, answers fare and service area questions from your notes, and sends each ride to your dispatcher immediately, so busy hours stop costing you fares.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Hometown Taxi
- Receptionist: Hometown Taxi, I’m the virtual assistant. Do you need a ride now or later?
- Caller: Now, please. I’m at the train station and I need to get home.
- Receptionist: No problem. Which station and which side are you on, and where are you headed?
- Caller: Metropark, the northbound side. Going to 18 Oak Street in Iselin.
- Receptionist: How many passengers, and can I get your name and cell so the driver can reach you?
- Caller: Just me. It’s Tom, and this number is fine.
- Receptionist: Thanks, Tom. I’m sending this to dispatch now, and they’ll contact you with your driver’s arrival time.
What the owner’s summary would include
- Pickup:
- Metropark station, northbound side, now
- Drop-off:
- 18 Oak Street, Iselin
- Rider:
- Tom, 1 passenger, cell captured
- Status:
- Sent to dispatch immediately
Where taxi services lose calls today
Rush hours overwhelm the dispatcher
Train arrivals, bar closing and rainy evenings all bring a flood of calls at once. One dispatcher can only take one call, and every rider who hears ringing tries another car service.
Scheduled rides get lost
Riders book tomorrow’s 5am airport ride during a busy shift. When that booking is scrawled on a notepad, it is easy to miss, and a missed airport pickup is hard to win back.
Night shifts are hard to staff
Keeping someone on the phones all night costs money, but late-night riders still need a car. Leaving the line to voicemail overnight hands those rides to competitors. Late-night riders still need a car to get home.
Calls Vocenya answers for taxi services
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Immediate pickup requests
- Scheduled rides and airport runs
- Fare and service area questions
- Train station and hospital pickups
- Lost items left in a car
- Account rides for local businesses
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your taxi company gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help taxi services take more rides?
A taxi call is usually a rider who wants a car right now. If they hear ringing or a busy signal, they call someone else. The AI receptionist answers every call at once, even several at the same time, and takes the pickup location, destination, passenger count and callback number. Dispatch gets the ride instantly and assigns a driver. During train rush or a rainstorm, that means more fares instead of more missed calls.
Can it schedule rides for later, like airport runs?
Yes. It takes scheduled rides with the date, pickup time, address, destination and flight details, and sends them to dispatch in writing so nothing lives only on a notepad. If you use Google Calendar or Microsoft 365 for scheduled rides, the Growth plan can book them straight onto that calendar, so tomorrow morning’s airport runs are all in one place. Riders get a clear read-back of their booking before they hang up.
Can it answer fare and service area questions?
If you list flat fares, zones or service areas in your notes, it shares them clearly, like the fare from the station to downtown or whether you go to a particular airport. For anything outside those, it explains that dispatch will confirm the fare. That keeps quotes consistent across every call instead of depending on who happens to answer. You can update fares in your notes whenever they change, and the new numbers apply to the very next call.
Is there after-hours answering for taxi services?
Nights and weekends are when many riders need a cab most. The after-hours flow keeps answering, takes ride requests and sends them to your on-duty driver or dispatcher by app alert, or transfers the call to them. If you do not run overnight, it can take scheduled rides for the morning so riders still book with you. Riders coming off late trains or leaving a restaurant at midnight get a real answer, and your on-duty driver sees every request in writing.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Reminder calls to riders who asked for them confirm early morning airport pickups the evening before.
Serving taxi services in New Jersey and New York City
Local cab companies around New Jersey Transit stations and in towns across Middlesex, Union and Bergen counties see spikes with evening commuter trains. An AI receptionist answers every one of those calls at the same time.
See how it works in New Jersey and New York City.
Questions from taxi services
Can it handle several calls at once?
Yes. It answers multiple calls at the same time, so riders do not hear a busy signal during rush hour. Each ride goes to dispatch as its own summary, in the order it came in. There is no hold music and no one gets dropped while your dispatcher works.
Does it connect to our dispatch app?
It does not connect directly to taxi dispatch apps. Rides arrive by email and app notification with every detail, or the call can be transferred to your dispatcher. Many small cab companies find an alert per ride easy to work from.
What if a rider left something in a cab?
It takes the rider’s name, number, the time and route of the ride and a description of the item, and sends it to you so the driver can check. You decide how your team follows up. Every lost item report comes in writing, which makes it easier to match items to rides.
Can riders book in Spanish?
Yes. Every plan answers in English and Spanish, and Studio voices answer in 89 languages, Russian and Ukrainian included. Riders can request a pickup in their language, and dispatch receives the summary with the ride details ready to assign. That helps you serve riders across your whole town, whatever language they are most comfortable in.
How much does it cost?
Plans start at $49 a month for 250 AI minutes, and busier companies usually choose Growth or Pro for more minutes, warm transfers and multiple numbers. Every plan has a 14-day free trial with no contract. You can cancel any time, and you can change plans as your call volume grows.
Related industries
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