The AI receptionist for wholesale distributors that keeps orders and accounts moving
An AI receptionist for wholesale distributors answers every call in your company’s name. It takes new account inquiries, captures order and product requests, answers questions about your lines, delivery days and will-call hours from your website, and routes customers to their sales rep or the warehouse, sending a summary so nothing is missed.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Garden State Supply Co.
- Receptionist: Garden State Supply Co., this is the virtual assistant. How can I help you?
- Caller: We’re opening a new restaurant in Hoboken and want to set up an account for paper goods and cleaning supplies.
- Receptionist: Congratulations on the new restaurant. I can get you to our sales team. What’s the restaurant’s name and when do you open?
- Caller: It’s called Harbor Table, opening in about six weeks.
- Receptionist: Thank you. Do you have an idea of how often you’d want deliveries, and roughly what you’d order?
- Caller: Weekly, mostly to-go containers, napkins, gloves and cleaning chemicals.
- Receptionist: Got it. May I have your name, email and phone? A sales rep for Hoboken will reach out about opening the account and our delivery schedule.
What the owner’s summary would include
- Inquiry:
- New account, restaurant opening in about 6 weeks
- Business:
- Harbor Table, Hoboken
- Needs:
- Weekly delivery, to-go containers, napkins, gloves, chemicals
- Contact:
- Owner, name, email and phone captured
Where wholesale distributors lose calls today
Sales reps are on the road
Your outside reps are visiting accounts, and inside sales is juggling orders. When a customer calls to add to an order or ask about stock, they wait on hold or leave a message that may not reach the right rep today.
New account inquiries get buried
A new restaurant, contractor or retailer calls asking to open an account. That call is worth recurring revenue, but it often ends up as a message on a crowded voicemail with no clear owner.
The same logistics questions all day
What are your will-call hours? When is my delivery day? Do you carry this brand? Answering these repeatedly takes time from people who should be processing orders. Every one of those calls pulls someone off the order desk.
Calls Vocenya answers for wholesale distributors
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- New account and credit application inquiries
- Order requests and additions
- Product and brand availability questions
- Delivery day and will-call hour questions
- Calls for a specific sales rep
- Returns and credit questions
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your distribution company gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help wholesale distributors grow accounts?
Every new account inquiry is a chance at recurring orders for years. The AI receptionist answers those calls right away, captures the business name, location, what they buy and how often, and routes the lead to the rep who covers that territory. Your sales team hears about the opportunity within moments, not days later, and existing customers get their questions answered without waiting on hold. That speed matters when a new business is choosing suppliers.
Can it take orders from existing customers?
It can take order requests and additions, capturing the account name, items, quantities and delivery date, then send them to inside sales or the customer’s rep by email and app notification. It does not check stock or place orders in your system, so your team confirms each one. That keeps accuracy where it belongs while making sure no order request is lost. Each request arrives in writing, so nobody has to decipher a rushed voicemail.
Can it answer questions about delivery days and will-call?
Yes. If your website or notes list delivery zones and days, will-call hours, minimum orders and the brands you carry, it answers those questions consistently. Contractors checking whether they can pick up before 7am, or restaurants asking when their truck comes, get an immediate answer instead of a callback. You can update those details whenever routes or hours change, and holiday schedules can be added in minutes. That cuts down on the repeat calls that tie up your order desk every morning.
Is there after-hours answering for wholesale distributors?
Restaurant owners and contractors often place orders late at night or early in the morning. The after-hours flow takes those order requests and new account inquiries with every detail, so inside sales has them ready when the office opens. Urgent issues, like a missed delivery before a big event, can be routed to an on-call manager’s phone. Orders placed at 11pm are waiting in writing when your team walks in, ready to confirm.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls back businesses that submit a new account form on your website within moments, before they sign on with another supplier.
Serving wholesale distributors in New Jersey and New York City
Distributors running out of warehouses near the Turnpike and in the Meadowlands deliver to restaurants, contractors and shops across North Jersey and all five boroughs. Answering every call keeps those accounts loyal.
See how it works in New Jersey and New York City.
Questions from wholesale distributors
Does it connect to our ERP or ordering system?
No. It captures order requests and sends them to your team by email and app notification, and your staff enters them into your system. That keeps inventory and pricing decisions with the people who know your stock. Your staff reviews every request before it becomes an order.
Can it route customers to their own sales rep?
Yes. You can set routing by territory or account type in your notes, and it transfers the call or sends the message to the right rep. If the rep is unavailable, it takes a detailed message and sends it to them.
Can it handle returns and credits?
It takes the account name, invoice or order number, items and reason, and sends the request to the right person. It does not approve returns; your team handles that. Every return request is logged with the details your team needs to review it quickly.
Can it speak Spanish, Russian or Ukrainian?
Yes. On Studio voices it answers in 89 languages, including all three, and switches as soon as the caller does. The Value plan answers in English and Spanish. That helps distributors serving restaurants and contractors who prefer another language. Every summary shows the full request. A restaurant owner can place an order request in Spanish, and your inside sales team still receives a clear summary.
Which plan fits a distributor?
Most distributors with several reps choose Growth at $249 a month for warm transfers and recordings, or Pro at $499 for multiple numbers and locations. Every plan has a 14-day free trial and no contract. Smaller distributors can start on Starter at $99 a month.
Related industries
Hear your wholesale distributor receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.